Sales Associate

5 days ago


Waipahu, Hawaii, United States Carter's Full time
About Carter's

Carter's is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, Carter's and OshKosh B'gosh, are sold in leading department stores, national chains, and specialty retailers domestically and internationally.

Job Summary

The Sales Associate is responsible for creating a positive store environment by interacting with customers and employees. This role maximizes sales by ensuring a neat, clean, and organized store, and provides exceptional customer service.

Key Responsibilities
  • Customer Focus:
    • Helps resolve customer issues and balances multiple customers in a busy retail environment.
    • Meets customer needs by assisting with merchandise location, informing customers of promotions, and revisiting to ensure a positive shopping experience.
    • Expedites point of sale transactions and completes floor replenishment and shipment as needed.
  • Brand Execution:
    • Ensures store visual standards are set to company direction.
    • Executes replenishment process, recovers, and cleans the sales floor to company standard.
    • Maintains solid product knowledge and merchandise presentation.
    • Articulates current promotional events and the brand loyalty program with customers.
  • Drive Growth:
    • Minimizes store loss by providing exceptional customer service.
    • Maintains housekeeping standards to ensure a positive experience for customers and team.
    • Meets or exceeds company productivity standards for all operational processes.
    • Achieves daily goals as established by management.
  • Team Development:
    • Establishes and maintains a cooperative working relationship with all team members.
    • Adapts to performing assignments as requested.
    • Supports management direction of the store.
    • Supports, trains, and coaches others to success.
    • Adheres to all company policies and safety procedures.
Requirements
  • Demonstrated customer engagement skills.
  • Ability to handle multiple tasks concurrently.
  • High school diploma or GED preferred.
  • Ability to communicate effectively with customers and employees.
  • Retail/specialty apparel knowledge and experience preferred.
Physical Demands
  • Ability to lift 40 pounds on a regular basis.
  • Ability to stand for long periods of time; climb up and down a ladder.
  • Constant walking and standing; frequent bending, stooping, and reaching.
Availability Requirements
  • Availability to meet the needs of the business, including days, nights, weekends, and holidays as scheduled.
  • Any availability changes must be approved by the Store Manager and will be approved based on business needs.
  • Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
  • Minimum number of hours is not guaranteed.

Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.


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