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Lead Solutions Engineer

2 months ago

San Mateo, California, United States Freshworks Full time
Position Overview

Freshworks is dedicated to finding talented individuals who are enthusiastic about creating exceptional products, designing remarkable experiences, and enhancing customer satisfaction.

We are seeking a Senior Solution Engineer to become a vital part of our expanding GTM team in North America. If you possess a strong sense of curiosity and have a knack for asking insightful questions, we would like to connect with you. If you excel at storytelling and can effectively present ideas, we want to hear from you. If you are passionate about elevating user experiences in enterprise software, we are eager to engage with you.


Key Responsibilities:
  • Collaborate closely with our major Enterprise clients to pinpoint and address their most pressing business challenges.
  • Assist the sales team by adopting a consultative approach during the customers' solution assessment process.
  • Conduct thorough requirements gathering to accurately identify client issues.
  • Gain a comprehensive understanding of the Freshworks product suite and leverage this knowledge to resolve client challenges. Develop solutions utilizing our extensive product offerings and present these to both business and technical stakeholders.
  • Communicate the value of Freshworks solutions to diverse audiences, including customer service executives, sales leaders, and senior IT management.
  • Formulate and implement a technical sales strategy to achieve both technical and functional success.
  • Act as a trusted advisor to our clients, ensuring they feel confident in the proposed solutions.
  • Promote an innovative user experience on the Freshworks platform.

Qualifications:
  • 3-5 years of experience as a Sales Engineer/Solution Engineer within an enterprise software environment.
  • Experience managing complex sales cycles in Mid-Market and Enterprise sectors.
  • Background in selling CRM, Customer Service, IT service management, or related technologies.
  • Experience handling large and intricate datasets, with the ability to quickly understand and integrate fragmented and often low-quality data sources for compelling custom content.
  • Familiarity with the SaaS business model, SaaS technologies, and associated applications.
  • Able to collaborate effectively within a cross-functional team to address business and technical challenges.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Demonstrated time management abilities in a fast-paced sales environment.
  • A Bachelor's degree is required; a B.S. in Information Systems or Computer Science is preferred.
  • Highly motivated individual with a focus on execution and a strong sense of urgency.
  • Self-motivated and resourceful with an entrepreneurial mindset.

Additional Information:

California Pay Range: $98,400 - $141,450.

Compensation is determined by various factors including but not limited to location, experience, job-related skills, and level. Bonus/equity opportunities may be available.

At Freshworks, we are committed to fostering a global workplace that allows everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity in the workplace enhances the vibrancy and richness of our work environment, contributing to the success of our employees, communities, and the business.