Fitness Center Representative

4 weeks ago


Enfield, Connecticut, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering an exceptional member experience by providing top-notch customer service to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide a judgement-free atmosphere for members while delivering exceptional customer service
  • Maintain a clean and welcoming environment for all members
  • Interact with customers via phone or in-person to provide information about Planet Fitness products and services, and resolve account concerns
  • Build rapport with customers to drive sales of new memberships or additional services
  • Document customer interactions and transactions, including details of inquiries or comments, and actions taken
  • Resolve customer service or billing concerns by exchanging merchandise, refunding money, or adjusting bills
  • Ability to work with a variety of customers with diverse needs
  • Respond to customer inquiries and complete contract forms, prepare change of address records, or issue service discontinuance orders using computers
  • Work effectively in a team setting and maintain a clean work environment
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • Passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability are essential
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues
  • Strong listening skills, with the ability to empathize and problem-solve
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Occasional lifting of up to 50 lbs
  • Occasional exposure to toxic chemicals
Availability
  • Must have open and flexible availability
  • Available hours range from 6-25 hours/week


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