Talent Acquisition Specialist

3 weeks ago

Cincinnati, Ohio, United States Surge Staffing LLC Full time
About the Position

Surge Staffing LLC is seeking a highly skilled Workforce Program Manager to join our team. This is a full-time position that offers a competitive salary of $65,000 - $80,000 per year, depending on experience.

Key Responsibilities:

The Workforce Program Manager will be responsible for managing the temporary help and/or training needs of our clients. They will deliver high-quality service to customers and temporary employees by matching their skills with client needs.

Main Responsibilities:

  • Manage the implementation of company quality standards, including the Performance Selection System (PSS) program.
  • Customize recruiting and training programs to ensure optimum customer service.
  • Supervise customer development activities to create and maintain a strong business relationship with clients.
  • Make skill sourcing sales calls to acquire new business within customers.
  • Present e-solutions, HR Services, Payroll, Assessments, Training, and other service offerings to clients in order to further secure business opportunities.
  • Conduct regular meetings with clients to ensure strong communication.
  • Monitor and address personnel issues and concerns quickly and effectively.
  • Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues.
  • Reconcile invoices to ensure accuracy in preparation for final approval and payment processing.
  • Monitor and maintain profitability of the client account.
  • Complete and maintain company reports to log individual and client location sales/service activity.
  • Schedule, check-in, and provide pre-assignment orientation to all temporary employees.
  • Monitor temporary employee attendance and performance, coach, and counsel as needed.
  • Coach and counsel temporaries to ensure quality performance, including meeting productivity and quality goals, and to achieve job satisfaction.
  • Implement company award programs to recognize good performance of temporaries.
  • Answer telephone to provide desired information for customers and temporaries.
  • Maintain customer and temporary employee records to ensure completeness and accuracy.
  • Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary.
  • Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary.
  • Produce requested management reports.
  • Follow company policies and procedures for all staffing and customer activity.
  • All other duties that may arise to ensure the successful operation of the company.

Requirements:

  • High School diploma required; Bachelor's degree or equivalent business experience preferred.
  • Successful prior experience as a Branch Supervisor or Manager preferred.
  • Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.
  • Ability to access areas where needed people, information, or equipment are located.
  • Ability to understand and accurately apply basic math skills.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet.
  • Ability to make competent use of work-related equipment and materials.
  • Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed.
  • Ability to travel to various locations (e.g., customer sites, other company offices) as needed.
  • Ability to communicate effectively and tactfully with others.
  • Ability to work with other team members as well as independently.
  • Ability to shift back and forth between two or more tasks.
  • Cooperative, team-oriented, patient, calm under pressure.
  • Ability to arrange things in certain order (e.g., alphabetically, numerically).
  • Ability to produce results within an autonomous environment, within company guidelines, and have the flexibility to identify and respond to changes in priorities.
  • Strong written and verbal communication skills.
  • Ability to provide excellent customer service to all clients (customers and employees).
  • Ability to advise, counsel, guide, and influence the opinions and decisions of others (e.g., customers and employees).
  • Ability to analyze and evaluate people, data, and things to determine courses of action.
  • Previous business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques, and developing service and pricing proposals.
  • Ability to demonstrate success working in a fast-paced, highly competitive, deadline-oriented environment.
  • Self-motivated with exhibited sense of urgency in all sales and service-related activity.
  • Exceptional communication, presentation, follow-up, negotiation, and closing skills.
  • Strong emphasis on listening skills.
  • Ability to develop teams and work effectively in team environments.
  • Strong leadership skills, initiative, and creativity with the ability to identify and convey successful techniques and approaches.
  • Ability to develop the professional skills of employees.

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