Hotel Front Desk Operations Specialist
2 weeks ago
The SpringHill Suites by Marriott in Bettendorf is seeking a detail-oriented and organized Night Auditor to join their team. As a key member of the front desk staff, you will be responsible for ensuring accurate financial records and providing exceptional customer service to guests.
This 3rd shift position requires strong communication skills, attention to detail, and the ability to work independently. You will be responsible for performing end-of-night closeout procedures, balancing the day's business activities, posting charges, and completing all required spreadsheets, reports, and systems for the new day.
We offer a competitive salary of approximately $18 per hour, depending on experience, along with a comprehensive benefits package and Marriott travel discounts.
Estimated Salary: $37,000 - $40,000 per year, based on a 35-hour workweek and 52 weeks per year.
Key Responsibilities- Perform front desk tasks involving answering phones, taking guest reservations, and handling guest complaints
- Process payments and resolve billing discrepancies
- Balance the day's business activities and prepare for the next day
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