Customer Service and Quality Assurance Assistant
4 days ago
We are seeking a highly skilled and detail-oriented Customer Service and Quality Assurance Assistant to join our team at Surfside Laundry in Panama City Beach, FL. As a key member of our customer service team, you will be responsible for maintaining high-quality support interactions with our customers, developing internal quality standards, and analyzing customer service metrics to identify areas for improvement.
Key Responsibilities- Maintain and develop internal quality standards to ensure exceptional customer service.
- Assess support interactions based on established quality standards and provide meaningful feedback to agents.
- Analyze customer service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction.
- Map the need for training and onboarding programs and initiate these projects to ensure agents have the necessary skills to provide excellent customer service.
- Create reports that reflect agent performance and provide recommendations for improvement.
- Demonstrable experience in an office environment with a focus on customer service and quality assurance.
- Excellent communication (written and verbal) and customer care skills.
- High school diploma or equivalent.
- Prior experience in a customer service and quality control environment required.
- Prior experience with commercial laundry software preferred.
- Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook).
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Quality Assurance Specialist
4 weeks ago
Panama City, Florida, United States Eastern Shipbuilding Group Full timeJob Title: OPC QA LeadJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team at Eastern Shipbuilding Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for implementing and maintaining our quality management system.Key Responsibilities:Quality...
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Quality Assurance Director
2 weeks ago
Panama City, Florida, United States BlueHorizon Solutions Full timeJoin Our Team as a Quality Management ManagerWe are seeking a highly skilled Quality Management Manager to lead our quality assurance efforts and ensure the highest level of product quality.About UsBlueHorizon Solutions is a leading provider of industrial measurement technology for diagnosis and condition monitoring of high-pressure systems. We are a dynamic...
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Quality Assurance Director
3 weeks ago
Panama City, Florida, United States BlueHorizon Solutions Full timeAbout BlueHorizon SolutionsWe are a leading provider of innovative solutions for industrial measurement technology, dedicated to delivering high-quality products and services to our customers.Job DescriptionWe are seeking a highly skilled Quality Management Manager to join our team at BlueHorizon Solutions. As a key member of our organization, you will be...
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Quality Assurance Specialist
12 hours ago
Panama City, Florida, United States Eastern Shipbuilding Group Full timeJob Title: OPC QA LeadEastern Shipbuilding Group is seeking a highly skilled OPC QA Lead to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our shipbuilding operations.Job Summary:The OPC QA Lead will be responsible for performing in-process and final inspections on all...
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Customer Service Representative
2 weeks ago
Delray Beach, Florida, United States Assurance Power Systems Full timeCustomer Service Representative - BilingualAre you looking for a challenging opportunity to utilize your customer service skills and language abilities? We are seeking a highly motivated and detail-oriented Customer Service Representative - Bilingual to join our team at Assurance Power Systems.Key Responsibilities:Handle inbound and outbound calls and leads...
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Bilingual Customer Service Representative
4 weeks ago
Delray Beach, Florida, United States Assurance Power Systems Full timeJob Summary:We are seeking a highly skilled and bilingual customer service representative to join our team at Assurance Power Systems. As a customer service representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer complaints in a timely and professional manner.Key...
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Quality Assurance Manager
2 weeks ago
Delray Beach, Florida, United States GCR Professional Services Full timeQuality Assurance Manager **Job Summary:** We are seeking a highly skilled Quality Assurance Manager to lead our Quality and Inspection Team in developing and maintaining a system to ensure all products meet customer specifications and achieve superior quality and reliability levels. **Key Responsibilities:** * Develop and implement quality systems and...
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Bilingual Customer Service Representative
4 weeks ago
Delray Beach, Florida, United States Assurance Power Systems Full timeJob Summary:We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at Assurance Power Systems. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key Responsibilities:Client...
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Quality Assurance Specialist
1 week ago
Delray Beach, Florida, United States Plastimold Products Inc Full timeJob Title: Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to ensure our products meet quality standards and regulatory requirements. The successful candidate will be responsible for carrying out inspections, reading 2D drawings, and utilizing measurement equipment such as calipers and micrometers.Key...
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Quality Assurance Specialist
1 week ago
West Palm Beach, Florida, United States My Bambu Full timeJob Title: Quality Assurance SpecialistMyBambu is a cutting-edge fintech platform that empowers underserved communities through financial inclusion. We're seeking a Quality Assurance Specialist to join our Compliance Management team.Job SummaryThe Quality Assurance Specialist will monitor customer service performance, assess the quality of compliance...
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Quality Assurance Manager
2 weeks ago
Riviera Beach, Florida, United States StandardAero Full timeQuality Assurance ManagerAt StandardAero, we're committed to excellence in MRO services and customized solutions in the aerospace field. As a Quality Assurance Manager, you'll play a critical role in ensuring our quality management system meets the highest standards.Key Responsibilities:Implement and manage the quality management system, ensuring compliance...
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Quality Assurance Manager
3 hours ago
Plant City, Florida, United States Fitlife Foods Full timeJob OverviewFitlife Foods is seeking a highly skilled Quality Assurance Manager to join our team in the ready-to-eat meal industry. As a key member of our production team, you will be responsible for ensuring that our food products meet the highest standards of quality and safety.Key ResponsibilitiesDevelop and implement quality control procedures to ensure...
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Quality Assurance Manager
2 weeks ago
Riviera Beach, Florida, United States StandardAero Full timeQuality Assurance ManagerAt StandardAero, we're committed to excellence in MRO services and customized solutions in the aerospace field. As a Quality Assurance Manager, you'll play a critical role in ensuring our quality management system meets the highest standards.Key Responsibilities:Implement and manage the quality management system, ensuring compliance...
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Quality Assurance Manager
2 weeks ago
Riviera Beach, Florida, United States StandardAero Full timeQuality Assurance ManagerAt StandardAero, we're committed to excellence in MRO services and customized solutions in the aerospace field. As a Quality Assurance Manager, you'll play a critical role in ensuring our quality management system meets the highest standards.Key Responsibilities:Implement and manage the quality management system, ensuring compliance...
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Homeowner Service Coordinator
3 weeks ago
Boynton Beach, Florida, United States K. Hovnanian Companies Full timeJob DescriptionJob Title: Homeowner Service Coordinator - Quality Assurance SpecialistJob Summary:K. Hovnanian Companies, LLC is seeking a highly skilled Homeowner Service Coordinator - Quality Assurance Specialist to join our team. As a key member of our Homeowner Service Team, you will play a critical role in ensuring the quality and customer satisfaction...
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Quality Assurance Specialist
3 weeks ago
West Palm Beach, Florida, United States Lightspeed Construction Group Full timeJob SummaryAt Lightspeed Construction Group, we take a people-first approach to construction. We know that communications infrastructure construction isn't just about fiber and towers. It's about collaboration and honesty. At Lightspeed, a Full Circle Fiber Partners company, we bring more than steel toes and hard hats to the job site - we bring teamwork and...
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Quality Assurance Lead
2 weeks ago
Daytona Beach, Florida, United States Brown & Brown Full time{"title": "Quality Assurance Lead", "description": "Quality Assurance LeadBrown & Brown is a leading independent insurance intermediary that values meritocracy and rewards self-starters who prioritize customer satisfaction. Our unique company culture fosters a collaborative environment where quality assurance professionals can thrive.Key...
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Quality Assurance Manager
3 weeks ago
West Palm Beach, Florida, United States Lutheran Services Florida Full timeJob Title: Quality Assurance ManagerLutheran Services Florida (LSF) is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a critical role in ensuring the compliance and quality of our Head Start/Early Head Start programs.Key Responsibilities:Monitor and track quality and compliance at assigned...
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Quality Assurance Specialist
1 week ago
West Palm Beach, Florida, United States Lutheran Services Florida Full timeJob Title: Quality Assurance SpecialistLutheran Services Florida (LSF) is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our Head Start/Early Head Start programs.Job Summary:The Quality Assurance Specialist will be responsible...
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Quality Assurance Manager
3 days ago
Greenacres City, Florida, United States StandardAero Full timeQuality Assurance ManagerAt StandardAero, we're committed to excellence in MRO services and customized solutions in the aerospace field. As a Quality Assurance Manager, you'll play a critical role in ensuring our quality management system meets the highest standards.Key Responsibilities:Implement and manage quality systems to ensure compliance with FAA...