Case Manager for Student Protection and Equity
1 week ago
About the Role
The Part-Time Intake Specialist will serve as the first point of contact for allegations reported to the Office of Student Protections and Title IX/Equal Opportunity Compliance Office. The successful candidate will be responsible for reviewing allegations, determining case classification and investigation type, documenting reported allegations, and assigning them to a Student Protections Coordinators or Student Protection Specialists.
About the Responsibilities
- Triage and process new complaints of sexual misconduct, biased-based harm, or other categories that fall within the scope of the Office of Student Protections, Title IX, and Equal Opportunity Employment Office.
- Document all communications with students, school staff, parents, and other stakeholders.
- Knowledge of all sexual misconduct categories, investigation classifications, and definitions as defined by the OSP Procedure Manual.
- Conduct preliminary inquiries to gather additional information prior to case assignment.
- Document all reports in the appropriate recordkeeping system within 3 business days of receipt.
- Refer all complaints that are within scope to the appropriate team for follow up.
- Refer any complaints that are out of scope to the appropriate department or District resource.
About the Team
You will be working closely with a team of experienced professionals who are dedicated to providing a safe and supportive learning environment for all CPS students. Our team is committed to equity, inclusion, and social justice, and we strive to create a workplace culture that reflects these values.
What You'll Need to Succeed
- A minimum of two (2) years of professional experience in high volume environment required, preferably in a call center or hotline environment.
- Previous experience working with sexual misconduct and other investigatory experience preferred.
- A valid State of Illinois driver's license.
- Flexible availability during non-operating hours.
- Language fluency in both English and Spanish, preferred.
Compensation and Benefits
We offer a competitive salary range of $45,000 - $55,000 per year, based on experience. In addition, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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