Care Specialist

2 weeks ago

Indianapolis, Indiana, United States Coburn Place Full time
Job Overview

Coburn Place is seeking a compassionate and dedicated Care Specialist to join our team. As a key member of our support staff, you will play a vital role in ensuring the safety and well-being of our residents.

Responsibilities
  • Provide exceptional customer service to residents, staff, and visitors, maintaining a professional and confidential relationship.
  • Handle crisis calls and document incidents, utilizing community resources and referrals as needed.
  • Stay informed about each resident's safety plan and take appropriate action when necessary.
  • Represent Coburn Place as the first point of contact, receiving calls, emails, and visitors in a courteous and professional manner.
  • Ensure the security and safety of residents and visitors by monitoring the facility and grounds, maintaining the visitor/volunteer log, and communicating with staff about any concerns.
  • Maintain accurate logs of activities and incidents during shifts, communicating pertinent information with other staff in a professional and confidential manner.
  • Use good judgment and decision-making skills to address resident needs within Coburn Place policies and procedures.
  • Respond to security, weather, and facility emergencies as needed.
  • Maintain confidentiality with all client, donor, or visitor information and activities.
  • Assist staff with clerical duties, projects, and assignments as needed.
  • Direct donors, prospective donors, and volunteer inquiries to the Development Department.
  • Promote open and supportive communication within departments.
Requirements
  • High school diploma or equivalent required; associate's degree or equivalent from a two-year college or technical school desired.
  • Two years of related experience and/or training; or equivalent combination of education and experience required.
  • Experience working in a customer service-oriented environment, preferably in a non-profit setting, desired.
  • Ability to maintain proper boundaries with clients while showing empathy for their domestic violence situation.
  • Ability to maintain rapport with a diverse group of clients, employees, and service providers.
Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Opportunity

Coburn Place is an equal opportunity employer and welcomes diversity. We are committed to infusing diversity, inclusion, equity, and accessibility into everything we do as we work together as one connected team to serve survivors.

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