Customer Service Representative

4 days ago


Indianola, Iowa, United States City of Indianola Full time

About the Role:

The City of Indianola is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This part-time position will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:

  • Provide excellent customer service and conduct tours to potential members.
  • Follow membership guidelines and policies when dealing with member accounts, payments, and terminations.
  • Ensure a clean and safe environment in our facility and address safety issues as directed.
  • Perform additional duties as assigned by supervisor.

Requirements:

  • 18 years of age.
  • Basic computer knowledge and skills.
  • Ability to build rapport, create relationships, and motivate others.
  • Work effectively with people of different backgrounds, abilities, opinions, and perceptions.

What We Offer:

A competitive hourly rate of $11.00, with some benefits. This is a part-time position working 20-25 hours a week, with a schedule that requires availability Monday through Friday 4:45 AM- 10 AM and some weekends. Employment is contingent upon successful completion of a post-offer drug screening and background check.

Equal Opportunity Employer:

The City of Indianola is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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