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Guest Services Supervisor

3 months ago

Nantucket, Massachusetts, United States The Wauwinet Full time
Front Office Manager Position

We are seeking an experienced Front Office Manager to lead the efficient functioning of our Front Office, Bell Services, Concierge, Retail, and Beach personnel.

Your key duties will encompass:

  • Fostering positive relationships with guests
  • Addressing and resolving guest inquiries and issues
  • Supervising the check-in and check-out procedures
  • Ensuring all team members are well-informed about rates and promotional offers

Collaboration with the Rooms Division Manager will be essential to foresee potential challenges and devise effective strategies.

Qualifications: A minimum of 2 years' experience in a comparable position is required, along with outstanding communication abilities and proficiency in Microsoft Office.

At The Wauwinet, we are dedicated to delivering exceptional service and creating unforgettable experiences for our guests. We invite you to contribute to our commitment to outstanding hospitality.