AV/IT Support Specialist
3 weeks ago
White Elephant Resorts is seeking a highly motivated and detail-oriented AV/IT Help Desk Support Administrator to join our team. This is an entry-level position involving support across multiple function spaces for AV needs, as well as multiple properties for IT support.
Key Responsibilities:
- Provide technical support to staff and guests with issues relating to computers, printers, POS terminals, TVs, telephones, and Wi-Fi connectivity.
- Assist with the setup and testing of AV equipment prior to and during events.
- Oversee the use and maintenance of all AV systems, including audio, projection, and presentation systems in meeting rooms and halls.
- Perform routine maintenance on all presentation and music systems.
- Document all service tickets in the IT Ticketing system.
Requirements:
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite, specifically: Outlook, Word, Excel, PowerPoint.
- Proficiency with both Microsoft Windows and Apple OS based products.
- General knowledge of Active Directory, Microsoft 365, DHCP, and DNS.
- Close attention to detail.
- Willingness to take direction, learn, and grow with the department.
What We Offer:
White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision, and dental; paid vacation; vested 401(K) plan; life insurance; long-term care; health club reimbursement; dining, retail, and hotel discounts, and much more.
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