High-Stakes Hospitality Manager

6 days ago


Miami, Florida, United States Buffalo Run Casino & Resort Full time

The Executive Casino Host is a pivotal role at Buffalo Run Casino & Resort, where you will be responsible for forging lasting relationships with VIP players. Your primary goal will be to develop growth-oriented connections through a combination of in-person and on-the-phone sales activities.

This dynamic position involves acquiring and retaining casino guests by providing exceptional guest service both within and outside the venue. You will leverage complimentary services effectively to maximize gaming revenue goals established by the management team.

To succeed in this role, you must have a bachelor's degree or equivalent combination of education and experience. Additionally, you should possess effective decision-making and social skills, as well as knowledge of the hotel and casino, including all events, attractions, and restaurants.

Your expertise in sales or marketing, preferably with a minimum of 3 years' experience, will enable you to generate casino revenue through the development of guest accounts while maximizing existing revenue streams. You will also maintain relationships with guests through personal contact by phone, email, text, and in person to meet or exceed gaming revenue goals.

You will work closely with other property departments to ensure successful delivery of pre-trip itineraries and leverage partnerships throughout the property to maximize smooth, high-end service delivery. In this role, you will evaluate a player's current and potential worth to offer comps within the parameters of comp guidelines, build loyalty, and maximize return on investment.

Earn an estimated $60,000 - $80,000 per year, depending on your experience and qualifications, as you navigate this exciting opportunity. If you are a self-starter with excellent communication skills and knowledge of budget process, financial statements, accounting principles, and property policies and procedures, we encourage you to apply for this challenging and rewarding position.

We require problem-solving skills, and the ability to communicate effectively. This position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature.



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