Member Team Lead

2 weeks ago


Cedar Rapids, Iowa, United States Sam's Club Full time

Job Summary:

As a Member Team Lead at Sam's Club, you will play a key role in ensuring exceptional member service and support. Your responsibilities will include supervising a team of associates, communicating goals and feedback, training on processes and procedures, and providing guidance on member service approaches and techniques.

Key Responsibilities:

  • Supervise and train a team of associates to ensure excellent member service.
  • Communicate goals and feedback to associates to drive performance.
  • Provide guidance on member service approaches and techniques to ensure member complaints and issues are resolved.
  • Ensure compliance with company policies and procedures.
  • Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, complete and maintain marketing recaps, and strive to meet membership goals.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.

Benefits:

  • Competitive pay and performance-based bonus awards.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Requirements:

  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.

Preferred Qualifications:

  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Work Environment:

2605 Blairs Ferry Rd Ne, Cedar Rapids, IA 52402-1802, United States of America


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