Principal Service Engineer

4 hours ago


Billings, Montana, United States Providence St. Joseph Health Full time
Job Summary

We are seeking a Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2.0 compliant hosting environment.

This role requires a strong technical background in security, cloud, and network services, as well as experience managing vendor relationships, presenting to senior IS and business leadership, and coordinating across organizations.

The successful candidate will collaborate closely with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed for all new and existing deployments.

They will monitor the hosting partner's performance against SLAs and conduct monthly business reviews to ensure they are satisfying all service expectations.

This unique role is essential to ensuring our critical regulated business meets CMMC 2.0 requirements and provides a high-quality experience for our caregivers.

Key Responsibilities
  • Act as service owner for our highly secure, CMMC 2.0 compliant hosting environment
  • Collaborate with enterprise security and infrastructure teams to ensure Providence operational and architecture standards are followed
  • Monitor hosting partner's performance against SLAs and conduct monthly business reviews
  • Manage vendor relationships and present to senior IS and business leadership
  • Coordinate across organizations to ensure seamless service delivery
Requirements
  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience
  • 8 years of related experience
  • Strong experience in automation, specifically related to deployment, recovery, or other manual processes
  • Strong experience with n-tier solutions
  • Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
  • Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
  • Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Preferred Qualifications
  • Experience in infrastructure security and implementation of security frameworks such as CMMC or NIST
  • Experience in a Healthcare environment


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