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Operations Supervisor

2 months ago

Emporia, Virginia, United States Domino's Pizza LLC Full time

Company Overview

Position Overview

As an Operations Supervisor at Domino's Pizza, you will be expected to meet and exceed performance standards while fostering a positive work environment. Your responsibilities will include:

- Engaging with customers in a friendly and knowledgeable manner, ensuring they have a great experience with our menu offerings.

- Maintaining a professional appearance in accordance with company standards.
- Implementing customer satisfaction steps effectively: 1) Apologize 2) Fulfill their request 3) Provide an additional benefit.
- Ensuring all food preparation staff accurately measure ingredients for every order.
- Supervising the cooking process to ensure pizzas are not removed from the oven prematurely.
- Managing delivery operations, including maintaining a small amount of cash for change and communicating effectively with customers regarding their orders.
- Upholding safety and security protocols, ensuring that no personal items that could pose a risk are present during work hours.
- Overseeing the cleanliness and presentation of delivery vehicles.
- Ensuring that all team members are properly trained and that staffing levels meet operational needs.
- Conducting monthly reviews of financial performance with direct supervisors to ensure budget adherence.
- Guaranteeing that all stores achieve or surpass established service and quality benchmarks.
- Performing regular evaluations of team members and ensuring timely completion of necessary documentation.
- Maintaining accurate records and reports at the store level.
- Adhering to all safety regulations and ensuring that equipment is functioning properly.
- Managing inventory checks and ensuring that all operational systems are utilized effectively.
- Coordinating the preparation and delivery of school lunches in compliance with required standards.
- Providing thorough accountability and maintaining a clear paper trail for all operations.