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Client Service Specialist, Hair Color Bar

1 month ago


New York, New York, United States Madison Reed Hair Color Bar Full time
Job Title: Client Service Specialist, Hair Color Bar

At Madison Reed Hair Color Bar, we are seeking a highly skilled and enthusiastic Client Service Specialist to join our team. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional guest experiences from arrival to departure.

Key Responsibilities:
  • Provide seamless guest experiences, ensuring a smooth check-in process and introducing guests to their Colorist.
  • Act as a brand ambassador, educating guests about Madison Reed products and services.
  • Contribute to achieving monthly sales goals and key performance indicators, including retail sales, services, and memberships.
  • Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and company asset security.
Requirements:
  • Entry-level experience in customer service or retail sales, with a preference for salon or beauty industry experience.
  • Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
  • Comfortable operating point-of-sale systems.
Benefits:
  • Medical, dental, vision, and FSA (full-time only)
  • Employee Assistance Program (full-time and part-time)
  • Pre-tax Commuter (parking and transit) Basic (full-time only)
  • Life AD&D (full-time and part-time)
  • Short- and long-term disability (full-time and part-time)
  • Accident Insurance (full-time only)
  • Critical Illness Hospital (full-time only)
  • Indemnity Paid (full-time only)
  • Parental Leave* (full-time only - dependent on tenure and position)
Physical Demands:

While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds.

May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Equal Opportunity Employer:

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Where applicable, we comply with the Fair Chance Ordinance, and we will consider employment for qualified applicants with arrest and conviction records.

We value inclusion and access for all candidates, and we are pleased to provide reasonable accommodation as needed to complete the interview process.

Please contact hiring@madisonreedsupport.com to make a reasonable accommodation request. Requests must be submitted prior to your scheduled interview.