Environmental Services Manager

2 months ago

Latrobe, Pennsylvania, United States Excela Health Full time
Job Summary

The Environmental Services Manager is responsible for the day-to-day operation of cleaning, waste collection, and internal moves. This role oversees the environmental services staff to provide efficient and uninterrupted delivery of services to all departments. The manager provides in-service training, maintains the hospital's internal and external physical environment, and develops, implements, and abides by policies and procedures that meet regulatory agencies and Joint Commission guidelines.

Key Responsibilities
  • Support the execution of company strategy across business segments to optimize experience and results.
  • Establish and maintain a safe working environment, ensuring staff comply with safety, environmental, and infection control guidelines.
  • Assure proper use of safety equipment and devices, holding individuals accountable for non-compliance.
  • Assure completion of staff competencies, including mandatory education and programs relative to job-specific criteria.
  • Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
  • Align strategic compass with department goals, writing compelling SMART goals in support of the organization's mission, vision, and values.
  • Equitably and consistently apply and practice policies and procedures for all staff.
  • Practice and encourage staff readiness in compliance with agency regulations and guidelines.
  • Improve HCAP scores according to fiscal year targets, demonstrating year-over-year improvement in service to internal and external customers.
  • Respond to client service recovery issues within required time frames and to the satisfaction of the customer.
  • Hold regular department meetings, ensuring off-shifts and satellite offices receive timely and accurate information.
  • Maintain a daily meeting board for the purpose of displaying problem-solving activity.
  • Build and strengthen relations through the fostering of two-way communication, diffusing sources of conflict.
  • Provide opportunities for staff to actively provide input into decision-making processes, seeking input before decisions are made.
  • Encourage commitment to quality work throughout areas of responsibility.
  • Understand and effectively deploy LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.
  • Act on most urgent tasks, prioritizing and delegating workable systems.
  • Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.
  • Lead at least one process improvement initiative for the department per year, participating in at least one LEAN project per year outside of the department.
  • Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work.
  • Adhere to Premier benchmarks for the department.
  • Utilize employee engagement survey results in carrying out impact plans, demonstrating employee engagement by employee satisfaction results from survey to survey.
  • Establish performance measures to equitably evaluate staff using objective and job-based criteria, coaching towards compliance and addressing variances.
  • Provide regular feedback, praise, and recognition, rewarding accomplishments and results appropriately.
  • Hold staff accountable for consistently modeling behavioral standards.
  • Identify, evaluate, and select internal and external talent, ensuring an acceptable fit with the desired culture, effectively matching the right person to the right job.
  • Provide opportunities for the education, training, and development of staff to help them reach their highest potential.
  • Offer stretch assignments, create actionable development plans, encourage learning from setbacks, and for future development.
  • Actively support and participate in succession planning initiatives, identifying high potentials and preparing them for possible future leadership opportunities within the organization.
  • Take responsibility for own professional growth and development, attending required EHA leadership programs, networking with colleagues to seek out best practices.
  • Introductory, transfer, and periodic appraisals are required to be completed timely, adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format.
  • Consider financial impact of decisions, using financial concepts for decision-making, monitoring financial performance.
  • Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
  • Identify and implement revenue enhancement opportunities.
  • Seek opportunities to reduce operating costs while balancing quality resources.
  • Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances, operating each year more effectively than the one before.
  • Stretch capital resources by extending the life of existing assets.
  • Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.
Specialty Job Functions
  • Primary Responsibilities:
    • Develop staffing schedules for 24-hour/7-day week operations.
    • Assign daily tasks to ensure all areas have appropriate coverage.
    • Routinely order supplies based on previously established par levels and usage.
    • Orient and train new employees.
    • Conduct inspections throughout the facility to ensure quality of cleanliness.
    • Prepare performance evaluations for department employees.
    • Recommend personnel actions.
  • Provides overall support for the Waste Management System:
    • Plans, schedules, and oversees the Waste Stream.
    • Maintains mandatory education to meet compliance of waste regulations; maintains regulatory files for the management of the waste streams.
    • Actively provides assistance and recommends actions to manage waste issues by reporting to designated hospital committees/teams involved with waste issues.
  • Provides overall support to the Director for the daily and annual cleaning functions at the satellite facilities:
    • Interfaces cleaning operations between the involved departments and cleaning vendors.
    • Notes deficiencies and directs to the appropriate Supervisor or designee.
    • Other duties as assigned.

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