Transportation Coordinator

Job Title: Dispatcher

NAMS Transportation Overview

NAMS Transportation has been successfully providing transportation for 40+ years to seniors and adults with disabilities. Our employees are our greatest asset and very important to us, which is why NAMS Transportation has been going strong and continues to grow.

Job Summary

We are currently looking to hire Full and Part Time Dispatchers for our para-transit transportation program. As a Dispatcher, you will play a crucial role in ensuring efficiency with our driving staff. You will be responding to driver questions and optimizing their routes. We offer a very competitive wage based on experience and related knowledge of the business model (para-transit transportation for seniors and disabled citizens.)

Key Responsibilities

• Dispatching drivers for transportation pick up and returns.
• Ensure schedules are complete and entered into the computer daily.
• Ensure Drivers properly record daily ACCESS information.
• Handle all returns in an orderly fashion.
• Ensure manifests are submitted in an accurate manner.
• Handles reassigning of trips from one driver to another as needed.
• Operates a two-way radio.
• Report accidents and incidents consistent with agency policies and procedures.
• Perform tasks as directed by the Dispatch Supervisor.
• Provide exceptional customer service and support to our clients and drivers.
• Maintain accurate records and reports as required.
• Stay up-to-date with company policies and procedures.
• Participate in ongoing training and professional development opportunities.
• Contribute to a positive and productive work environment.
• Communicate effectively with team members and management.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned by management.

Requirements

• Minimum 3 years dispatcher, scheduler, and transportation-related experience preferred.
• Computer skills are a must.
• Some of the open FT and PT positions will require evenings and or weekend work shifts.
• Previous Dispatcher and transportation experience desired.
• Applicants must have extensive knowledge of the roadways and landmarks in Northern Allegheny county, including the North Hills, City of Pgh, Wexford, Tarentum, etc.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Ability to adapt to changing situations and priorities.
• Ability to provide exceptional customer service and support.
• Ability to maintain accurate records and reports.
• Ability to stay up-to-date with company policies and procedures.
• Ability to participate in ongoing training and professional development opportunities.
• Ability to contribute to a positive and productive work environment.
• Ability to communicate effectively with team members and management.
• Ability to ensure compliance with all applicable laws and regulations.
• Ability to perform other duties as assigned by management.

Benefits

• $19.00+ per hour, depending on experience.
• Great work environment.
• UPMC Health, Dental, Vision Insurance and 401k.
• PTO.
• Employee recognition awards and so much more.

EOE

NAMS Transportation is an equal opportunity employer and welcomes applications from diverse candidates.