Night Auditor

1 week ago

Norfolk, Virginia, United States MCR Hotels Full time
Job Summary

The Night Auditor at MCR Hotels is responsible for the preparation and disposition of all Night Audit work. This role requires a high level of attention to detail, organizational skills, and the ability to work independently during the overnight shift.

Key Responsibilities
  • Register guests, make reservations, and prepare daily reports
  • Balance transactions, conduct security walks, and initiate the End of Day process
  • Complete the Night Audit checklist for computer procedures daily
  • Prepare and distribute the Daily Flash Report as needed
  • Transfer master or house accounts as necessary
  • Run morning reports according to MCR and Brand procedures
  • Complete any reports as requested by management in a timely manner
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
  • Maintain proper operation of the telephone switchboard
  • Answer guest inquiries about hotel service, facilities, and hours of operation
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
  • Assist with breakfast setup in select hotels
  • Respond to guest requests in a timely and professional manner
  • Maintain confidentiality and security of all guests and hotel information
  • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation
  • Follow up to ensure completion and guest satisfaction
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and high demand/restricted dates
  • Take all necessary information when taking room reservations and follow rate quoting scenario
  • Be knowledgeable of the front desk computer system
  • Log and deliver packages, mail, and messages
  • Be knowledgeable of the property and amenities, along with any special events, local area attractions, and things to do around the hotel
  • Accurately complete the check-in and checkout process
  • Use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction
  • Restock front desk area and supplies as required or assigned by immediate supervisor
Requirements
  • Must have a positive attitude and willingness to learn
  • Demonstrate the ability to multi-task
  • Demonstrate the ability to be detail-oriented
  • Demonstrate the ability to problem-solve to effectively deal with internal and external customers
  • Must have basic English verbal and written communication skills
  • Must work well in stressful, high-pressure situations
  • Basic math skills
  • Must have the ability to obtain alcohol awareness certification as required by the State
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing
  • Must be able to communicate information and ideas clearly
  • Must have a desire to serve all guests
  • Must meet the legal age to serve alcoholic beverages (at select properties)

  • Night Auditor

    5 days ago

    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Job Title: Night AuditorJob Summary:The Night Auditor is responsible for ensuring the accuracy and integrity of financial transactions and data within the hotel. This role requires a high level of attention to detail, strong analytical skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Audit and balance all...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorAt MCR Hotels, we are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records, as well as providing exceptional customer service to our guests.Key Responsibilities:Conduct nightly audits to ensure...

  • Night Auditor

    3 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorWe are seeking a highly skilled Night Auditor to join our team at MCR Hotels. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records, as well as providing exceptional customer service to our guests.Key Responsibilities:Financial Management: Prepare and review financial...

  • Night Auditor

    4 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorAt MCR Hotels, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records.Key Responsibilities:Conduct nightly audits to ensure all financial transactions are accurate and up-to-date.Prepare and review daily...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorJoin MCR Hotels as a Night Auditor and take on a challenging role that requires attention to detail, organizational skills, and excellent communication abilities. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of hotel financial transactions, maintaining a high level of customer service, and...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States Concord Hospitality Full time

    We are seeking a Night Auditor to join our team at Concord Hospitality. As a Night Auditor, you will be responsible for providing exceptional customer service to our guests, processing credit card transactions, handling phone calls, verifying room availability, and performing check-in and check-out procedures. You will also be responsible for administering...

  • Night Auditor

    3 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorThe Night Auditor at MCR Hotels is responsible for ensuring the accuracy and integrity of financial transactions during the overnight shift. This role requires attention to detail, strong analytical skills, and the ability to work independently.Key Responsibilities:Conduct nightly audits of financial transactions, including cash...

  • Night Auditor

    3 weeks ago

    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Night Auditor RoleWe are seeking a detail-oriented Night Auditor to ensure the accuracy and integrity of our financial records. As a key member of our team, you will play a critical role in maintaining the financial health of our hotel.Key Responsibilities:Audit and balance food and beverage outlets' cash and credit operations, including checks, over/short...

  • Night Auditor

    4 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at MCR Hotels. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial transactions, as well as providing exceptional guest service during the overnight shift.Key ResponsibilitiesConduct nightly audits to ensure accuracy and...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorThe Night Auditor at MCR Hotels is responsible for ensuring the accuracy and integrity of hotel financial transactions during the overnight shift. This role requires attention to detail, strong analytical skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Conduct nightly audits to ensure...

  • Night Auditor

    3 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorThe Night Auditor at MCR Hotels is responsible for ensuring the accuracy and integrity of financial transactions during the overnight shift. This role requires attention to detail, strong analytical skills, and the ability to work independently in a fast-paced environment.Key Responsibilities:Conduct nightly audits of financial...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorJoin MCR Hotels, a leading hotel owner-operator, as a Night Auditor at our Residence Inn by Marriott Downtown Norfolk location. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our overnight shift, providing exceptional customer service, and maintaining the highest standards of...

  • Night Auditor

    1 week ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at MCR Hotels. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during the overnight shift, providing exceptional customer service to our guests, and maintaining the accuracy of our financial records.Key...

  • Night Auditor

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job Title: Night AuditorJob Summary:The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.Key Responsibilities:Register guests and make reservationsPrepare daily reports and balance...

  • Night Auditor

    1 week ago

    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial operations, particularly in the areas of cash handling, revenue management, and financial reporting.Key...

  • Night Auditor

    3 weeks ago

    Norfolk, Virginia, United States LTD Hospitality Full time

    Hotel Operations SpecialistLTD Hospitality Group is seeking a highly motivated individual with expertise in effective and efficient hotel operations. Our ideal candidate should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. The successful candidate will be responsible for the total desk operation during the...

  • Night Auditor

    1 month ago

    Norfolk, United States Norfolk Waterside Marriott Full time

    DescriptionWe are hiring a Night Auditor!We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall...

  • Night Auditor

    3 weeks ago

    Norfolk, United States Concord Hospitality Full time

    Description We are hiring a Night Auditor! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall...

  • Night Auditor

    1 month ago

    Norfolk, United States Concord Hospitality Full time

    We are hiring a Night Auditor! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience...

  • Night Audit

    1 week ago

    Norfolk, United States LTD Hospitality Full time

    LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio...