IT Support Specialist

4 weeks ago


Pearland, Texas, United States Workrise Full time
Job Title: Information Technology Field Technician

At Workrise, we're looking for a skilled IT Field Technician to join our team. As a key member of our technical support team, you'll play a critical role in ensuring the smooth operation of our network and systems.

Key Responsibilities:

  • Implement and maintain network and system architecture best practices.
  • Collaborate with cross-functional teams to drive project success and standardization.
  • Participate in projects to ensure timely completion using in-house staff and vendors when necessary.
  • Support the iWAN network, security appliances, and field communications equipment.
  • Provide top-notch support to users through our help desk.
  • Participate in the network outage rotation.

Requirements:

  • 3-5 years of experience in supporting Microsoft desktop and server environments.
  • 3-5 years of experience with configuration and troubleshooting Cisco networking equipment.
  • Familiarity with point-to-point and point-to-multipoint wireless technology.
  • Knowledge of routing protocols: BGP, OSPF.
  • Experience with network security concepts and design.
  • Experience with industrial radio networks/equipment and connecting SCADA hardware (RTU, PLC, etc.).
  • Excellent problem-solving skills.
  • Able to communicate complex technical issues to non-technical stakeholders.
  • Travel required 40%.

Location: Hastings, TX



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