IT Support Specialist
4 weeks ago
At Workrise, we're looking for a skilled IT Field Technician to join our team. As a key member of our technical support team, you'll play a critical role in ensuring the smooth operation of our network and systems.
Key Responsibilities:
- Implement and maintain network and system architecture best practices.
- Collaborate with cross-functional teams to drive project success and standardization.
- Participate in projects to ensure timely completion using in-house staff and vendors when necessary.
- Support the iWAN network, security appliances, and field communications equipment.
- Provide top-notch support to users through our help desk.
- Participate in the network outage rotation.
Requirements:
- 3-5 years of experience in supporting Microsoft desktop and server environments.
- 3-5 years of experience with configuration and troubleshooting Cisco networking equipment.
- Familiarity with point-to-point and point-to-multipoint wireless technology.
- Knowledge of routing protocols: BGP, OSPF.
- Experience with network security concepts and design.
- Experience with industrial radio networks/equipment and connecting SCADA hardware (RTU, PLC, etc.).
- Excellent problem-solving skills.
- Able to communicate complex technical issues to non-technical stakeholders.
- Travel required 40%.
Location: Hastings, TX
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