Distribution Center Customer Service Representative

2 days ago

Syracuse, New York, United States Genuine Parts Company Full time
Job Summary

The Distribution Center Customer Service Associate is responsible for providing exceptional customer service to independent and local NAPA stores. This role involves processing customer inquiries, resolving issues, and ensuring timely and accurate order fulfillment. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced environment.

Key Responsibilities
  • Process customer inquiries and resolve issues in a timely and professional manner.
  • Ensure accurate and timely order fulfillment, including processing and shipping orders.
  • Communicate effectively with customers, stores, and internal teams to resolve issues and provide updates.
  • Maintain accurate records and reports, including customer interactions and order status.
  • Collaborate with internal teams to resolve issues and improve processes.
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Stay up-to-date with company policies, procedures, and product information.
  • Perform other duties as assigned by management.
Requirements
  • High School Diploma or equivalent work experience required.
  • 2+ years of general office/clerical experience.
  • 1 year of bookkeeping experience.
  • JD Edwards/PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Detail-oriented and organized with strong time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills, including Microsoft Office and internet navigation.
Working Conditions
  • Regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
  • Occasionally required to stand, walk, and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Pay and Benefits
  • Pay is $18.75 an hour.
  • Competitive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
Equal Employment Opportunity
Genuine Parts Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are interested in a future opportunity, please join our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest.

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