Bartender
4 weeks ago
Arlo Hotels, a pioneering lifestyle hotel, is seeking a charismatic Bartender to join our team. If you're passionate about delivering exceptional guest experiences, driven by a desire to exceed expectations, and clever in your approach, we want to hear from you.
The Bartender plays a vital role in creating an unforgettable experience for our guests. Your responsibilities will include taking orders, crafting beverages, serving drinks, and building a loyal clientele. You'll be expected to utilize your skills, knowledge, and personality to provide a memorable experience that exceeds our guests' expectations.
Key Responsibilities
- Treat guests with courtesy and respect in various situations
- Embody honesty and integrity in all interactions
- Report any accidents or incidents immediately
- Acknowledge guests with eye contact and use their names whenever possible
- Report guest concerns to management in a timely manner
Specific Duties
- Acknowledge all bar guests promptly, even during busy periods
- Take guests' food and beverage orders, utilizing salesmanship techniques and making recommendations
- Read guests' preferences when making suggestions
- Input orders into the POS system accurately
- Develop a strong knowledge of house cocktails and standard recipes
- Be familiar with our wine list and prepared to answer questions
- Prepare beverages, including coffee, for bar guests and service bar
- Open wine and champagne bottles using proper wine service techniques
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Interact with guests, supervisors, and co-workers in a courteous and professional manner
- Proactively resolve guest complaints
- Act with integrity and honesty, and alert management to any issues that may arise
- Monitor and maintain the cleanliness, sanitation, and organization of the bar
- Properly mark bar guests for each course in advance of food delivery
- Anticipate guests' needs and maintain menu knowledge throughout employment
- Alert management to great guests, big spenders, distributors, and anyone else who deserves extra attention
- Ensure accuracy of guest checks and process payments promptly
- Handle cash correctly and provide correct change
- Close out cash checks for the floor in a timely manner
- Complete end-of-night closing checks
- Notify management of any pertinent information related to the shift
- Follow responsible alcohol practices, including carding guests who appear under 40
- Follow health department procedures, including best practice notes behind the bar
Requirements
- 40 hours of classes in a professional bartending program
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