Senior Technical Account Manager, FedRAMP

1 week ago

Englewood Cliffs, New Jersey, United States OwnBackup Full time
About the Role

We are seeking a highly skilled Senior Technical Account Manager to join our team in Englewood Cliffs, NJ. As a Senior Technical Account Manager, you will be responsible for managing a portfolio of US Government accounts, ensuring clients are getting the most value out of our platform.

Key Responsibilities
  • Develop relationships with key business and IT stakeholders to become an expert on a customer's implementation
  • Help customers achieve their business goals and outcomes by providing timely, proactive recommendations
  • Attain a Trusted Advisor status with both key business and technical decision-makers
  • Identify key industry business process areas for the opportunity to use the Salesforce platform
  • Lead DR planning activities and provide relevant technical recommendations on solutions to customers' business needs
  • Monitor and identify trends in Salesforce adoption and utilization, providing guidance as part of periodic reviews
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
  • Provide proactive communications in the event of a service degradation or disruption
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases
  • Provide timely account or issue executive level summary status reports both internally and to the customer
  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions
Requirements
  • Bachelor's degree in business or engineering
  • Minimum of 5 years relevant work experience in one or more of the following: FedRAMP/GovCloud Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Administrator, Technology Solutions Development, Technical and/or Solutions Architecture
  • Proficient with both declarative and programmatic product features in Salesforce
  • Proficient with use of the Salesforce APIs
  • At least 2 Salesforce product certifications
  • Experience in dealing with large, complex, distributed systems scale business
  • Navigate, escalate and lead efforts on complex US Government customer requests or projects involving multiple parties and enterprise systems
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
  • Second language is a benefit
  • Ability to travel up to 50%
About Us

Own is a leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. We empower customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster.

We are an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency.

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