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Enterprise Support Manager
2 months ago
Xplor Inc is seeking a highly skilled Enterprise Support Manager to join our Global Operations team in Louisville, KY. As a key member of our team, you will be responsible for cultivating and maintaining strong operational relationships with Xplor Pay Enterprise Customers, ensuring their satisfaction and success with our services.
Key Responsibilities:- Serve as the primary point of contact for Xplor Pay Enterprise Customers, fostering strong, long-term relationships with Commercial Leaders in the software lines of business.
- Develop a deep understanding of Customer's business objectives and challenges, and proactively address their needs, concerns, and feedback to enhance their experience.
- Partner with Commercial teams to support initiatives that drive revenue growth and increase value for the Customer.
- Manage projects and changes, gathering Customer feedback and presenting it to internal stakeholders to drive change that supports satisfaction and retention of these Customers.
- Handle and resolve escalated issues or conflicts that arise with Enterprise Customers, ensuring a positive outcome.
- Bachelor's degree in business, Marketing, or a related field; advanced degree or professional certifications are a plus.
- Experience in the Payments Industry, preferably with credit/debit card processing, ACH, and international payments.
- Proven experience in account management, client relationship management, or a similar role, preferably with key accounts.
- Strong understanding of sales processes, Customer service, and strategic planning.
- Ability to turn data into insights that can be used to solve problems, create plans, or define actions.
Xplor Inc is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform.
We are committed to the full inclusion of all qualified individuals and take steps to ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is required, please contact us via email.
