Customer Service Representative
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for providing exceptional customer service, processing orders efficiently, and ensuring a positive experience for our clients.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process new orders accurately and quickly, ensuring that customer needs are met.
- Schedule evaluations and equipment adjustments with referrals and clients.
- Upload order files for ATPs and request, collect, and review order documents.
- Keep the team informed of order processing status and track equipment to ensure timely delivery.
- Coordinate with clients to confirm delivery and communicate matters related to coverage and financial responsibility.
- Conduct research on related equipment and collect and process payments for out-of-pocket amounts.
- Reconcile deliveries and move orders to billing.
- Provide monthly delivery forecasts and handle physical mailouts.
- Maintain contact information for doctors and therapists.
- High School diploma or equivalent required; Associate's degree preferred.
- Minimum three years of experience in a fast-paced office environment highly preferred.
- Positive, customer-focused approach and proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced environment, juggle multiple priorities, and think quickly to make sound decisions.
- Experience with technology for optimizing efficiency and solid written and verbal communication skills.
- Ability to meet essential functions of the position with reasonable accommodations as necessary.
- Prolonged periods of working at a desk and/or on a computer.
- Ability to work overtime as needed.
We offer competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401(k), and life insurance. Numotion is an equal opportunity employer and strives for a workplace that reflects the communities we serve.
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