Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States MPW Industrial Services Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Coordinator. In this role, you will be responsible for providing exceptional customer service, processing orders efficiently, and ensuring a positive experience for our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process new orders accurately and quickly, ensuring that customer needs are met.
  • Schedule evaluations and equipment adjustments with referrals and clients.
  • Upload order files for ATPs and request, collect, and review order documents.
  • Keep the team informed of order processing status and track equipment to ensure timely delivery.
  • Coordinate with clients to confirm delivery and communicate matters related to coverage and financial responsibility.
  • Conduct research on related equipment and collect and process payments for out-of-pocket amounts.
  • Reconcile deliveries and move orders to billing.
  • Provide monthly delivery forecasts and handle physical mailouts.
  • Maintain contact information for doctors and therapists.
Requirements
  • High School diploma or equivalent required; Associate's degree preferred.
  • Minimum three years of experience in a fast-paced office environment highly preferred.
  • Positive, customer-focused approach and proficiency in Microsoft Office Suite.
  • Ability to work in a fast-paced environment, juggle multiple priorities, and think quickly to make sound decisions.
  • Experience with technology for optimizing efficiency and solid written and verbal communication skills.
Physical Requirements
  • Ability to meet essential functions of the position with reasonable accommodations as necessary.
  • Prolonged periods of working at a desk and/or on a computer.
  • Ability to work overtime as needed.
What We Offer

We offer competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401(k), and life insurance. Numotion is an equal opportunity employer and strives for a workplace that reflects the communities we serve.



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