Guitar Craftsman and Customer Experience Specialist

1 week ago


Syracuse, New York, United States Guitar Center Full time
Company Overview

Guitar Center is a leading music retailer that empowers musicians to express themselves through creativity and innovation. With a passion for music, we strive to provide exceptional customer experiences, foster a culture of inclusivity, and drive growth through teamwork and collaboration.

Job Description

We are seeking an experienced Guitar Technician to join our team as a Repair Tech (Guitar). In this role, you will be responsible for providing maintenance and repair services on customer-owned instruments, ensuring high-quality craftsmanship, and delivering exceptional customer service. Your technical expertise and passion for music will enable you to build strong relationships with customers, exceed their expectations, and contribute to the success of our stores.

Salary

The estimated salary for this position is $20-$28 per hour, plus commission depending on background and experience. This rate may vary based on location and qualifications.

Required Skills and Qualifications
  • Skilled understanding of repairing guitars and musical instruments
  • Fundamental product knowledge of Guitar Center products
Benefits

We offer a comprehensive benefits package, including medical, dental, vision, 401K matching, mental health support, paid time off, employee discount program, and tuition reimbursement options. Additionally, we provide gig leave opportunities for our employees who are musicians, enabling them to pursue their passion and return to their role after touring or other performances.

Others

Guitar Center is committed to creating an inclusive environment where all employees feel valued, respected, and empowered to grow. We believe in fostering a culture of diversity, equity, and inclusion, promoting equal opportunities for all, and providing a workplace that supports work-life balance and professional development. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.



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