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Part-time Overnight Front Desk Receptionist

1 month ago

Nashville, Tennessee, United States Four Seasons Hotels Limited Full time
About Four Seasons:

Four Seasons Hotels Limited is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a talented individual to join our Front Desk Receptionist team in our SoBro neighborhood location.

As a Front Desk Receptionist, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for welcoming and registering guests, explaining hotel amenities, and ensuring a seamless check-in experience. Your attention to detail, excellent communication skills, and ability to work under pressure will make you a valuable asset to our team.

Responsibilities:
  • Welcome and register hotel guests, explaining hotel amenities and services
  • Check guests out of the hotel, preparing and explaining billing
  • Respond to guest requests, assessing their needs and providing personalized recommendations
  • Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations
  • Process packages, faxes, messages, and mail in an accurate and timely manner
  • Handle guest interactions with the highest level of hospitality and professionalism
  • Resolve guest complaints and assist with inquiries
  • Utilize software programs and communicate with internal personnel and departments
Preferred Qualifications and Skills:
  • Previous Front Desk or Front Office experience, preferably in a luxury environment
  • Ability to work rotating shifts and adapt to constant change
  • Strong communication skills, attention to detail, and problem-solving skills
  • Ability to work as part of a team and provide excellent customer service
  • Good communication skills, reading, writing, and oral proficiency in the English language
  • Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred
About Four Seasons Hotel & Private Residences Nashville:

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city's creative spirit. Our hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck. We offer a dynamic employee culture, inclusive and diverse employee engagement events, competitive wages and benefits, and comprehensive learning and development programs to help you master your craft. Join us in creating unforgettable experiences for our guests and making a lasting impression on the city of Nashville.