Creative Service Associate

6 days ago


Bay Shore, New York, United States Michaels Stores Full time

**Job Overview:**

Michaels Stores is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. As a Service Associate, you will play a vital role in delivering an exceptional customer experience, ensuring our stores are well-merchandised, and providing excellent service to customers.

  • Main Responsibilities:
  • Help customers shop, locate products, and provide solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross-trained in Custom Framing selling and production


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