Sales and Service Associate

5 days ago


Bay Shore, New York, United States Michaels Stores Full time
About the Role

We are seeking a talented and enthusiastic Service Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for all customers.

Key Responsibilities
  • Deliver fast and friendly customer service, addressing customer inquiries and resolving issues in a timely and professional manner
  • Maintain a thorough understanding of products, including features, benefits, and pricing
  • Assist customers in finding products, answering questions, and providing recommendations
  • Process transactions accurately and efficiently, handling cash, credit card sales, and returns
  • Collaborate with colleagues to achieve sales goals, maintain store appearance, and ensure seamless operations
Requirements
  • Retail and customer service experience preferred
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and adapting to changing situations
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
  • Basic math skills, accuracy, and attention to detail
  • Ability to lift up to 50 pounds, stand for long periods, and move throughout the store

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