Customer Service Representative

5 days ago


Bohemia, New York, United States Varsity Home Service Full time
About the Role

Varsity Home Service is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for promoting customer satisfaction by assisting customers who contact us with a request for service.

We offer an extraordinary customer experience, and we need top-of-the-line representatives who genuinely care about our customers and look at this opportunity as not just a job but a career. As a member of our team, you will have the opportunity to work in a fast-paced environment and make a direct impact on the success of the company.

Key Responsibilities:

  • Facilitate communications with customers via various methods of contact provided including telephone (primary), email, or instant message through certain platforms.
  • Learn and utilize the call scripts in order to maintain guided control of the conversation. Be authentic when speaking with customers and respond to their situations with empathy.
  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the dispatcher and/or technicians in the field.
  • Record and report the service calls. Maintain and update the customer database with complete and accurate information.
  • Assist in administrative duties such as keeping records, sending and receiving correspondence, scheduling, following up with customers, etc.
  • Participate in training so that you grow and develop as a professional.

Compensation: We offer highly competitive wages, estimated at $45,000 per year, flexible shift options, paid Time Off – including vacation time, sick days & holidays, Health Insurance, 401k Retirement Plan with a company match, and ongoing first-class training.



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