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Field Service Engineer

2 months ago

Warren, Oregon, United States EV Group, Inc. Full time
Job Title: Field Service Engineer

Reports to: Site Coordinator

Classification: Non-Exempt

Job Summary:

This position entails the installation, service, troubleshooting, and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. The successful candidate will be able to operate as an independent product expert on select EVG product lines, implement detailed customer installation plans, and provide onsite technical support for development and implementation of equipment and process applications.

Key Responsibilities:
  1. Provide professional and courteous service to customers with a primary goal of complete customer satisfaction.
  2. Assist customers and other personnel in identifying and repairing equipment-related process problems.
  3. Perform onsite preventative maintenance, clean equipment as required, and verify the operational quality of equipment.
  4. Perform start-up, warranty, paid service, and service contract activities, and perform hardware set-up on specified systems within established time frames.
  5. Keep Management informed of down situations and report activities as required.
  6. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
  7. Works overtime and/or travel on short notice, including unscheduled call-outs from home and other shifts, as needed.
  8. Troubleshoots and corrects process variations on systems, diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
  9. Recommends appropriate action and maintains ongoing awareness of existing and potential situations.
  10. Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings, and communicates professionally by email and telephone, as needed.
  11. Prepares and submits all required paperwork on a timely, routine basis.
  12. Maintains all assigned equipment logs and records promptly and thoroughly.
  13. Must be able to travel domestically and internationally overnight, as needed, up to 75% of the time. Must possess a valid passport.
  14. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  15. Other duties, as assigned.
Additional Responsibilities:
  1. Initiates purchase orders for parts and service.
  2. Maintains and performs repairs on company demo cleanroom equipment.
  3. Keeps informed and trained on company's most current systems, methods, and procedures, including site safety.
  4. Demonstrates excellent customer service skills (foreign and domestic).
  5. Exhibits good housekeeping practices in all work areas.
Qualifications:
  1. This position requires an associate degree or bachelor's degree in a related engineering field or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
  2. Advanced electromechanical troubleshooting skills.
  3. Knowledge of statistical process control.
  4. Knowledge of quality improvement process methods and terminology.
  5. Ability to identify and solve advanced process-related system problems.
  6. Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
  7. Must have advanced PC skills.
Physical Demands:
  1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.