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Customer Support Representative
2 months ago
Position Title: Call Center Customer Service Assistant
Company: Curate Corp Voice
Employment Type: Full-Time
Position Summary: In the role of Call Center Customer Service Assistant, you will serve as the initial point of contact for our clientele. Your core duties will encompass responding to incoming calls, addressing customer questions, resolving concerns, and supplying information regarding our offerings. You are expected to uphold a high standard of professionalism while delivering exceptional service.
Primary Duties:
- Respond to incoming customer calls promptly and professionally.
- Handle orders, returns, and exchanges as necessary.
- Record customer interactions and maintain comprehensive documentation.
- Follow up with clients to ensure their issues are satisfactorily resolved.
- Work collaboratively with colleagues and other departments to meet customer needs.
- Stay informed about company products, services, and promotions.
- Adhere to call center protocols while providing personalized assistance.
- Identify areas for process enhancement and contribute to improving the customer experience.
Required Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is advantageous.
- Exceptional verbal and written communication abilities.
- Strong problem-solving skills and attention to detail.
- Capability to manage high-pressure scenarios and juggle multiple tasks.
- Familiarity with call center software and basic computer applications.
- Positive demeanor and a commitment to delivering outstanding customer service.
