Customer Service Representative

5 days ago


Mt Pleasant, South Carolina, United States Five Star Call Centers Full time
Job Description

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.

This role requires a strong ability to communicate effectively with customers, both verbally and in writing, to resolve issues and provide solutions. You will be working with a variety of clients, including those in the firearms industry, to assist with inquiries and provide support.

As a Customer Service Representative, you will be responsible for:

  • Customer Interaction: Conducting outbound calls to customers, validating and reviewing paperwork, and submitting accurate paperwork for further review.
  • Record Maintenance: Updating and maintaining customer account information, ensuring all records are current and accurate.
  • Problem Resolution: Identifying and resolving document issues, determining the root cause of problems, and providing appropriate solutions.
  • Multitasking: Efficiently managing multiple tasks, such as typing, data validation, and customer interaction, simultaneously.
  • Reliability: Maintaining a dependable schedule for customer appointments, ensuring prompt and reliable service to all customers.

Key qualifications for this role include:

  • 1 year of customer service or customer support experience required
  • 1 year of previous call center or office background experience required
  • Technical savvy, with ability to toggle between multiple programs and dual monitors
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills, along with active listening
  • A background check applicable with state and federal laws is required
  • Excellent attention to detail and accuracy
  • Strong interpersonal and communication skills
  • Effective time-management skills
  • Ability to handle demanding customers while remaining calm and professional
  • Demonstrated ability to deliver world-class customer service consistently
  • Contributes to team efforts by achieving related results as needed
  • Must be able to work independently in a remote work environment
  • Proficiency with screen-sharing software and general office technology

Benefits of this role include:

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Work hours - Set Shift 9:30am-6:00pm (EST) Work Days - Mon-Fri
  • Paid Training - 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time 40 hours

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



  • Mt. Pleasant, South Carolina, United States Target Full time

    Customer Service Representative at TargetTarget is a prominent retail organization that prioritizes community engagement and collaboration. As a Customer Service Representative, you will play a vital role in delivering outstanding service and improving customer satisfaction. Here’s what your responsibilities will include:Engage with customers, identify...


  • Mt. Pleasant, South Carolina, United States Johnson & Johnson Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Johnson & Johnson. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesRespond to customer...


  • Mt. Pleasant, South Carolina, United States Lowes Foods Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Deli Department at Lowes Foods.Key Responsibilities:Provide exceptional customer service to all guests, ensuring a positive and welcoming experience.Perform a variety of tasks in a fast-paced work environment, including...


  • Mt. Pleasant, South Carolina, United States Target Full time

    Customer Service Role at TargetTarget is a leading retailer that values community and teamwork. As a Customer Service Representative, you will provide exceptional service and enhance the guest experience. Here's what you'll do:Interact with guests, understand their needs, and offer assistanceProcess transactions efficiently at checkout lanesPromote Target's...


  • Mt. Pleasant, South Carolina, United States Excela Health Full time

    Job OverviewExcela Health is seeking a dedicated individual to join our team as a Healthcare Customer Service Representative. This role is essential in providing administrative support within our Physician Practice.Key ResponsibilitiesPerform a variety of administrative and clerical tasks to assist the healthcare team.Engage directly with patients to collect...


  • Mt. Pleasant, South Carolina, United States Walmart Full time

    Job SummaryThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at Walmart Supercenter #4384.Key ResponsibilitiesVerify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and greet customersBenefitsAs a Walmart associate,...


  • Mt. Pleasant, South Carolina, United States Lowes Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Fuel Center Cashier at Lowes Foods. As a key member of our front porch team, you will be responsible for providing exceptional guest service, processing transactions, and maintaining a clean and safe work environment.Key Responsibilities:Provide excellent...


  • Mt. Pleasant, South Carolina, United States Exousia Enterprises Full time

    Job DescriptionAbout Exousia EnterprisesWe are a dynamic and growing retail establishment seeking a highly motivated and customer-focused individual to join our team as a Crew Member. As a Crew Member, you will play a vital role in providing an exceptional customer experience, ensuring seamless transactions, and maintaining a clean and organized store...


  • Mt. Pleasant, South Carolina, United States Massage Envy Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.Key ResponsibilitiesProvide outstanding...


  • Mt. Pleasant, South Carolina, United States Massage Envy Full time

    About UsAt Massage Envy, we're dedicated to helping our clients achieve their wellness goals. As a team, we're committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.Perks & BenefitsCompetitive base pay of $14-$16/hour plus bonuses and commissionsEmployer-paid healthcare, including medical,...


  • Mt. Pleasant, South Carolina, United States Big I South Carolina Full time

    The role of the Customer Service Specialist at Big I South Carolina involves fostering strong client relationships by addressing inquiries and concerns with efficiency and professionalism. This position requires daily interactions with clients, insurance providers, and colleagues while engaging in various service and marketing tasks. Benefits and Advantages...


  • Mt. Pleasant, South Carolina, United States US Radiology Specialists Full time

    About the RoleUS Radiology Specialists is seeking a highly motivated and customer-focused Patient Service Representative to join our team. As a key member of our medical office staff, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.Key ResponsibilitiesScheduling Patients: Coordinate patient appointments for...


  • Mt. Pleasant, South Carolina, United States McCoy's Building Supply Full time

    Position Type:Part TimeRole Overview:This position involves assisting patrons by managing financial transactions at the register and providing general support within the store environment.Compensation:$13 / HRLocation:1702 West 16th Street, Mount Pleasant, TX 75455Job Responsibilities:The Cashier will be responsible for the following:Welcoming customers as...


  • Mt. Pleasant, South Carolina, United States Dexter Axle Full time

    Position Overview:Dexter Axle, a leading provider of axles, suspension systems, brakes, and various trailer components, is seeking a Customer Service Representative for National Accounts. This role is essential in supporting our diverse clientele across commercial trailers, RVs, heavy-duty vehicles, marine, agriculture, and manufactured housing sectors. Work...


  • Mt. Pleasant, South Carolina, United States Big I South Carolina Full time

    The Customer Service Specialist at Big I South Carolina is tasked with fostering strong client relationships by efficiently addressing customer inquiries and issues with professionalism through daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives. Benefits and Advantages Competitive...


  • Mt. Pleasant, South Carolina, United States Hotworx Mt Pleasant Full time

    About Hotworx Mt PleasantHotworx Mt Pleasant is a 24-hour infrared fitness studio that offers a unique and innovative approach to fitness. Our studio combines heat, infrared energy, and exercise to help members achieve their fitness goals.Job DescriptionWe are seeking a highly motivated and results-driven Membership Sales Representative to join our team. As...


  • Mt. Pleasant, South Carolina, United States Charleston window cleaners Full time

    Job OverviewWe are looking for a dedicated Field Sales Representative to join our team. The ideal candidate will possess outstanding communication abilities and a strong motivation to excel in a competitive environment.Key Responsibilities:Engage with potential customers to present our products and services, both in-person and via phone.Utilize effective...


  • Mt. Pleasant, South Carolina, United States Hotworx Mt Pleasant Full time

    About Hotworx Mt PleasantHotworx Mt Pleasant is a 24-hour infrared fitness studio that offers a unique and innovative approach to fitness. Our studio combines heat, infrared energy, and exercise to help members achieve their fitness goals.Job DescriptionWe are seeking a highly motivated and results-driven Membership Sales Representative to join our team. As...


  • Mt. Pleasant, South Carolina, United States Palm Beach Tan Full time

    About the RoleWe are seeking passionate and hardworking individuals to represent our brand as a Beauty Sales Representative at Palm Beach Tan.Key ResponsibilitiesMeet sales goals and targets on a daily, weekly, and monthly basis.Consult with customers in a professional and upbeat manner, ensuring they are educated on the benefits of our products and...


  • Mt. Pleasant, South Carolina, United States Bath & Body Works Full time

    Position: Retail Sales RepresentativeBrand: Bath & Body WorksEmployment Type: Part-timeLocation Type: On-siteJob Area: Store: Sales and Support AssociateOverviewAt Bath & Body Works, we believe in fostering a welcoming environment where everyone is valued. Our commitment to diversity, equity, and inclusion drives us to create exceptional experiences for our...