Experienced Field Service Technician

3 weeks ago


Salt Lake, Utah, United States Marvin Full time
Job Overview:

As a Senior Field Service Technician at Marvin, you will play a critical role in delivering outstanding after-sales support for our windows and doors. This is a unique opportunity to work with a family-owned company that prioritizes the well-being of its employees and provides comprehensive benefits, profit sharing, and a 401(k) savings match.

Key Responsibilities:
  • Schedule and Manage Service Work: Utilize Salesforce scheduling software to build efficient schedules, verify parts and tools needed, and review work orders to ensure a smooth experience for customers.
  • Deliver Exceptional Service: Provide safe, timely, and professional service support for all Marvin brands, ensuring high performance in the 'first time complete' metric.
  • Collaborate with Colleagues: Work closely with other departments, share information, and assist in training new technicians to maintain a high level of service quality.
  • Identify and Resolve Issues: Authoritatively express feedback on recurring issues, provide comprehensive information for quality updates, and regularly visit key dealers to establish strong working relationships.
Requirements:
  • Construction Background: 3-5 years of experience in construction, with a strong understanding of window and door product knowledge and installation practices.
  • Physical Requirements: Ability to meet federal medical certification requirements, possess a valid driver's license, and meet physical demands of the position, including lifting up to 75 pounds and climbing ladders and scaffolding.
  • Technical Skills: Proficient with computer entry and knowledge of Microsoft programs, with experience in Fleetio for vehicle preventative maintenance.
About Marvin:

Marvin is a family-owned company committed to creating better ways of living. As one of America's Top 20 Large Employers of 2024, we offer a unique culture that feels like home, comprehensive benefits, and opportunities for growth and development.



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