Senior Field Service Technician

1 month ago


Cliff Island, United States Signode Industrial Group Full time
Job Summary

Signode Industrial Group is seeking a highly skilled Senior Field Service Technician to join our team. As a key member of our service team, you will be responsible for installing and providing on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer-specific application machines.

Key Responsibilities:

  • Perform daily tasks in accordance with all Safety regulations and protocols.
  • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
  • Identify complex problems relating to customer and/or machines, review related information to develop and evaluate options, and implement effective and strategic solutions.
  • Read and interpret complex blueprints, wiring diagrams, and schematics as required for installation, repair, special upgrades, and retrofits of customer equipment.
  • Technical support and training to Signode Technicians.
  • Monitor and manage their schedule service calls for accuracy and completion.
  • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
  • Make adjustments and test for proper operation on designated equipment assigned.
  • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
  • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
  • Maintain effective customer relationships via professional explanations of product failures, nature of problem, and recommended corrective actions.
  • Communicate essential information on a timely basis to key stakeholders such as customers, management, and engineering.
  • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
  • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
  • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
  • Prepare comprehensive, non-conformance reports and service bulletins.
  • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

Requirements:

  • High School Degree, Technical or similar College Degree.
  • 4-5 years of transferable experience.
  • Electrical, Mechanical, Blueprints, Schematics, and PLC background.
  • Microsoft Office skills (Word, Excel, Outlook, etc).
  • Desirable: Professional course (electrical or mechanical or automation courses).

Functional Success Drivers:

  • Safety and security.
  • Team player.
  • Customer Focus.
  • Decision Making/Judgment.
  • Independence.
  • Results-Oriented.
  • Process Management.
  • Resourcefulness.
  • Listening.


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