Retail Sales Leader

2 days ago


Knoxville, Tennessee, United States Hallmark Full time
Role Overview

As a Sales and Service Lead at Hallmark, you will be responsible for delivering exceptional consumer experiences that leave guests feeling inspired, ready to connect, and eager to return. This role requires modeling and coaching service and selling skills, helping customers find the perfect card and gift solutions, and leading store associates when the Store Manager is not available.

Key Responsibilities
  • Deliver exceptional consumer experiences: Focus on providing personalized service, creating memorable moments, and exceeding customer expectations.
  • Model and coach service and selling skills: Develop and maintain high service standards, coach associates on customer engagement, and ensure a seamless customer experience.
  • Lead store associates: Provide feedback, support, and guidance to store associates, ensuring they are equipped to deliver exceptional customer experiences.
  • Execute store operations: Manage store activities, including product replenishment, merchandising, ringing sales, processing shipments, managing inventory, and performing point-of-sale audits.
Requirements
  • Basic Qualifications: At least 18 years of age, one or more years of experience in retail, sales, or customer service, or at least 6 months experience in a Hallmark Corporate Store.
  • Preferred Qualifications: High school diploma or equivalent, two or more years of previous experience in (specialty) retail, sales, or customer service, strong customer-focused engagement and consultative selling skills, and proficiency in using a computer and other technology.
About Hallmark

Hallmark is a leading consumer brand that brings people together through meaningful connections. As a Sales and Service Lead, you will be part of a team that is passionate about inspiring relationships and making a genuine difference in every life, every day.

We offer a supportive and inclusive work environment, competitive pay, and a range of benefits designed to support your well-being and career development.



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