Mobility Product Specialist

5 days ago


SaintBauzilledePutois, Occitanie, United States Harmar Mobility, LLC Full time

Overview

Harmar Mobility, LLC is a leading manufacturer of mobility device lifts and accessibility products. We are committed to helping individuals with mobility difficulties enjoy their independence and make meaningful memories.

Job Summary

We are seeking a skilled Service Support Specialist to provide technical assistance and training to external dealers, distributors, and end-users for our mobility products. This role involves resolving installation and warranty issues, offering product technical support, and assisting customers with stair lift requirements.

Key Responsibilities:

  • Provide top-notch customer support via phone, email, and face-to-face interactions.
  • Offer product technical support and installation guidance.
  • Collaborate with Engineering to develop Curve Stair lift drawings.
  • Create sales orders and return material authorizations for repair parts.
  • Share information about products, services, and application details.
  • Develop or review technical documents as necessary.
  • Keep accurate records of customer interactions and transactions.
  • Evaluate customer issues and escalate them to designated departments when necessary.
  • Participate in training sessions on-site or at trade shows.
  • Travel occasionally may be required to accomplish these tasks.
  • Be available for after-hours support when necessary.
  • Complete other related duties as assigned.

Requirements:

  • Minimum 2+ years of experience in customer/field service.
  • Familiarity with electro-mechanical technology for troubleshooting dealer and end-user issues.
  • Superior verbal and written communication skills.
  • Effective project management and prioritization skills.
  • Detailed and thorough in completing work assignments.

Benefits: We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Salary Range: $75,000 - $95,000 per year, based on experience.



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