Mobility Product Specialist
5 days ago
Overview
Harmar Mobility, LLC is a leading manufacturer of mobility device lifts and accessibility products. We are committed to helping individuals with mobility difficulties enjoy their independence and make meaningful memories.
Job Summary
We are seeking a skilled Service Support Specialist to provide technical assistance and training to external dealers, distributors, and end-users for our mobility products. This role involves resolving installation and warranty issues, offering product technical support, and assisting customers with stair lift requirements.
Key Responsibilities:
- Provide top-notch customer support via phone, email, and face-to-face interactions.
- Offer product technical support and installation guidance.
- Collaborate with Engineering to develop Curve Stair lift drawings.
- Create sales orders and return material authorizations for repair parts.
- Share information about products, services, and application details.
- Develop or review technical documents as necessary.
- Keep accurate records of customer interactions and transactions.
- Evaluate customer issues and escalate them to designated departments when necessary.
- Participate in training sessions on-site or at trade shows.
- Travel occasionally may be required to accomplish these tasks.
- Be available for after-hours support when necessary.
- Complete other related duties as assigned.
Requirements:
- Minimum 2+ years of experience in customer/field service.
- Familiarity with electro-mechanical technology for troubleshooting dealer and end-user issues.
- Superior verbal and written communication skills.
- Effective project management and prioritization skills.
- Detailed and thorough in completing work assignments.
Benefits: We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Salary Range: $75,000 - $95,000 per year, based on experience.
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