Customer Service Specialist
3 weeks ago
The Call Center Representative plays a crucial role in managing appointment confirmations and rescheduling for both new and existing clients within the PHC framework. This position requires effective communication skills to ensure a seamless experience for consumers.
Key Responsibilities:
1. Maintain professional phone etiquette while confirming appointments, clearly stating: 'I am calling to confirm your appointment at PHC.'
2. Update consumer contact information in the NextGen system with each appointment.
3. Provide information about services and programs available at PHC.
4. Instruct clients to bring necessary documentation, including identification and insurance details, and to arrive at specified times based on their status.
5. Assist clients in rescheduling appointments when necessary and document all interactions in the NextGen system.
6. Verify appointments upon request and document any changes or cancellations.
7. Send reminders to clients regarding their appointments or cancellations.
8. Ensure that all appointment requests are honored as per the provider's guidelines.
9. Stay updated on the NextGen system operations and assist in adding exceptions and templates as needed.
10. Ensure proper arrangements are made for clients requiring translation services.
Qualifications:
Applicants should possess an Associate's Degree in Business Administration or have two years of relevant experience. A background in healthcare is advantageous. Candidates must demonstrate a customer-oriented attitude and be proficient with computers, including typing at least 35 words per minute.
-
Automotive Customer Service Specialist
4 weeks ago
St Louis, Missouri, United States Suntrup Automotive Group Full timeJob Posting: Automotive Customer Service SpecialistCompany: Suntrup Automotive Group Position: Automotive Customer Service Specialist About Us: At Suntrup Automotive Group, we are dedicated to providing outstanding customer experiences and building lasting relationships with our clientele. As a premier dealership, we focus on excellence in automotive service...
-
Tire Service Specialist
3 weeks ago
St Louis, Missouri, United States BEST ONE TIRE & SERVICE Full timeAbout the Role:We are seeking a skilled and motivated Tire Service Specialist to join our team at BEST ONE TIRE & SERVICE. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in our tire services.Key Responsibilities:Mounting and dismounting, installing, and inspecting auto...
-
Customer Service Specialist
4 weeks ago
St Louis, Missouri, United States People's Family of Corporations Full timePosition Overview: The Customer Service Specialist plays a crucial role in managing appointment confirmations and rescheduling for both new and existing clients through our scheduling system. All appointments must adhere to established guidelines to ensure efficiency and client satisfaction. Key Responsibilities: Update client information, including address...
-
Automotive Fluid Service Specialist
4 weeks ago
St Louis, Missouri, United States Midas Auto Service - JC Full timeAutomotive Fluid Service Specialist: The Automotive Fluid Service Specialist plays a crucial role in performing essential maintenance tasks such as oil changes, transmission servicing, and cooling system upkeep. This position involves engaging with clients to provide insights on vital vehicle care. Additional responsibilities may encompass courtesy checks,...
-
Automotive Fluid Service Specialist
3 weeks ago
St Louis, Missouri, United States Midas Auto Service - JC Full timeAutomotive Fluid Service Specialist: The Automotive Fluid Service Specialist plays a crucial role in performing essential vehicle maintenance tasks such as oil changes, transmission servicing, and cooling system upkeep. This position involves engaging with clients to provide insights on necessary vehicle care. Additional responsibilities may encompass...
-
Automotive Fluid Service Specialist
3 weeks ago
St Louis, Missouri, United States Midas Auto Service - JC Full timeAutomotive Fluid Service Specialist: The Automotive Fluid Service Specialist plays a crucial role in performing essential maintenance tasks such as oil changes, transmission servicing, and cooling system upkeep. This position involves engaging with clients to provide insights on vital vehicle care. Additional responsibilities may encompass courtesy checks,...
-
Customer Service BDC Specialist
4 weeks ago
St Louis, Missouri, United States All Star Dodge Chrysler Jeep Ram Full timeJob OverviewThe Customer Service BDC Specialist plays a crucial role in engaging with customers regarding their initial service appointments, vehicle inspections, and service notifications. This position involves organizing service appointments and meticulously documenting customer interactions, including follow-ups for missed appointments. The BDC team is...
-
Customer Service Specialist
4 weeks ago
St Louis, Missouri, United States People's Family of Corporations Full timePosition Overview: The Customer Service Specialist plays a crucial role in managing and coordinating appointment schedules for both new and existing consumers within the NextGen system via telephone communication. All appointments must be arranged in compliance with established scheduling protocols. Key Responsibilities: - Update consumer...
-
Customer Service Specialist
4 weeks ago
St Louis, Missouri, United States People's Family of Corporations Full timePosition Overview: The Customer Service Specialist is tasked with the vital role of confirming and rearranging appointments within the NextGen system for both new and existing consumers of People's Family of Corporations via telephone communication. All appointments must be organized in compliance with established scheduling protocols. Key...
-
Healthcare Customer Service Specialist
4 weeks ago
St Louis, Missouri, United States Mercy Full timeHealthcare Customer Service SpecialistFull Time, Days - PediatricsAbout Us:At Mercy, we are dedicated to fostering a healing environment through our compassionate care and outstanding service. Our mission is to provide a supportive atmosphere that aligns with the unique talents and skills of each individual. Recognized by Modern Healthcare Magazine as one of...
-
Customer Service Representative
5 days ago
St Louis, Missouri, United States Randstad Full timeCustomer Service Specialist OpportunityWe are seeking a highly skilled Customer Service Specialist to join our team at a Fortune 500 Financial Services Company in Charlotte. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and resolving complex issues in a timely and professional...
-
Customer Service Representative
2 weeks ago
St Louis, Missouri, United States Randstad Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Randstad. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to advance your career in the financial services industry.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
3 days ago
St Louis, Missouri, United States Concordance Healthcare Solutions Full timeJob Title: Onsite Customer Service SpecialistAt Concordance Healthcare Solutions, we are committed to delivering exceptional customer service and support to our clients. We are seeking a highly skilled and motivated Onsite Customer Service Specialist to join our team in St. Louis, MO.Job Summary:The Onsite Customer Service Specialist will provide...
-
Customer Service Representative
7 days ago
St Louis, Missouri, United States Tranzonic Full time{"Job Title": "CORP - Customer Service Specialist", "Job Description": "**Job Summary**We are seeking a highly skilled Customer Service Specialist to join our team at Tranzonic. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.**Key...
-
Customer Service Representative
2 weeks ago
St Louis, Missouri, United States College Hunks Hauling Junk & Moving Full timeAbout UsCollege Hunks Hauling Junk and Moving is a leading provider of junk removal and moving services. With 90 franchise locations across the U.S., we are the largest and fastest-growing junk removal and moving franchise opportunity.Job SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Service Specialist to join our team. As...
-
Customer Service Representative
5 days ago
St Louis, Missouri, United States Humane Society of Missouri Full timeCustomer Service SpecialistThe Humane Society of Missouri is seeking a dedicated individual to join our team as a Customer Service Specialist. This role is responsible for interacting with the public, both in-person and by phone, to conduct animal intake, processing, and adoption. The successful candidate will be the first point of contact for our visitors...
-
Customer Service Representative
1 week ago
St Louis, Missouri, United States Ledgent Technology Full timeCustomer Experience SpecialistJob Summary:We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending team, you will be responsible for providing exceptional customer service to our clients, guiding them through the loan origination process, and ensuring a seamless...
-
Customer Service Representative
2 weeks ago
St Louis, Missouri, United States Cynet Systems Full timeJob Summary:Cynet Systems is seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support: Provide technical assistance and troubleshooting for...
-
Customer Service Representative
2 weeks ago
St Louis, Missouri, United States Ranson & Associates Defunct Full time{"Job Title": "Licensed Agency Customer Service Rep", "Job Summary": "We are seeking an experienced licensed Customer Service Representative to provide exceptional service to both Personal Lines and Commercial Lines clients. In this role, you will leverage your expertise to identify cross-selling opportunities, work closely with sales specialists for...
-
Customer Technical Specialist
2 weeks ago
St Louis, Missouri, United States TEKsystems Full timeJob Description**Job Summary**We are seeking a highly skilled Customer Technical Specialist to join our team at TEKsystems. As a key member of our technical support team, you will provide advanced technical advice and guidance to our clients on the installation, adaptation, configuration, or enhancement of our technical products and programs.Key...