Visual Merchandising Specialist
7 days ago
Join H&M Group as a Visual Keyholder and play a key role in creating an inspiring and engaging customer experience in our stores. As a Visual Keyholder, you will be responsible for driving sales, implementing visual identity, and ensuring that our stores are always looking their best.
Key Responsibilities:- Sales and Profit: Set the garment presentation on the sales floor and windows according to the Commercial Handbook, and work with the Department Manager to determine additional commercial opportunities in the store.
- Fashion Knowledge: Stay up-to-date with current fashion trends and share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
- Direct Customer Service: Ensure that you meet customer expectations on direct service according to H&M standards, and support the store to achieve an excellent customer experience.
- Indirect Customer Service: Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook, and secure well-styled mannequins in windows and in-store.
- Commercial Routines: Work with the Department Manager to follow up on store KPIs and initiate actions to reach store goals and budgets.
- Visual Store Operational Routines: Complete the sample picking, execute floor moves, and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
- Education and Experience: 1-2+ years of transferrable experience welcome, with previous keyholder responsibilities preferred.
- Skills and Abilities: Inclusive, positive, creative, and willing to learn on the job, with a passion for customer service and helping people find their style.
- Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
We offer a dynamic, team-driven work environment with a group of unique, diverse, and kind individuals. Our employees enjoy endless growth and development opportunities, and we encourage you to dress your personality all day, every day. Plus, you'll receive a staff discount card, usable on all our H&M Group brands in stores and online.
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