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Credit Operations Manager

2 months ago

Philadelphia, Pennsylvania, United States Comcast Full time

Comcast is a leader in the media and technology sector, committed to innovation and excellence in delivering top-tier entertainment and online experiences. As a prominent Fortune 50 company, we are at the forefront of transformation, providing diverse career opportunities across various locations and fields. Our dynamic team is dedicated to bringing advanced products and services to millions of customers daily. If you are passionate about collaboration, innovation, and leading the future of media and technology, we invite you to explore a career with us at Comcast.

Position Overview
In this role, you will oversee the Credit & Collections division, focusing on enhancing operational objectives and managing complex projects from inception to completion. You will be responsible for developing budgets, timelines, and ensuring that project milestones are met efficiently. Your leadership will coordinate a cross-functional team, ensuring that project goals align with organizational objectives.

Key Responsibilities

  • Conduct research and provide support to leadership in the formulation and design of new initiatives.
  • Oversee project status reporting through formal briefings, update meetings, and comprehensive reports.
  • Create and maintain detailed project plans, action item logs, and milestone timelines for all assigned projects, ensuring alignment with business needs.
  • Manage all assigned projects to successful completion, ensuring timely delivery and adherence to budgetary constraints.
  • Serve as the primary contact for project status updates, maintaining clear communication with stakeholders.
  • Facilitate and lead project meetings to ensure alignment and progress.
  • Analyze performance metrics and implement strategies for team improvement.
  • Foster a positive work environment that encourages open communication and equitable treatment of all team members, promoting diversity and inclusion.
  • Act as a liaison for change management, effectively communicating significant business initiatives to the team.
  • Collaborate with various departments to ensure seamless business operations and vendor processes.
  • Prepare financial forecasts, activity reports, and compliance reports as required.
  • Oversee vendor invoicing to ensure timely payments and resolution of any issues.
  • Exercise independent judgment and discretion in significant matters.
  • Maintain regular attendance and be available for variable schedules as necessary.
  • Perform additional duties as assigned.
Expectations for Employees:
  • Embrace our Operating Principles as the foundation for your work.
  • Prioritize the customer experience by providing seamless digital options and fostering customer loyalty.
  • Be knowledgeable and enthusiastic about our innovative technology and services.
  • Collaborate effectively as a team to achieve significant outcomes.
  • Engage actively in feedback systems to enhance employee and customer experiences.
  • Drive results and contribute to growth.
  • Promote and respect diversity and inclusion.
  • Act with integrity towards colleagues, customers, investors, and the community.
Disclaimer:
  • This description is intended to convey the general nature and level of work performed by employees in this position and is not a comprehensive list of all duties and responsibilities.
We believe in providing benefits that support our employees during critical times and help them care for their loved ones. Our offerings include a variety of options, expert guidance, and tools tailored to meet individual needs, ensuring support physically, financially, and emotionally.

Education Requirements
A Bachelor's Degree is preferred. However, Comcast may also consider candidates with a combination of relevant coursework and experience or those with extensive professional experience in related fields.

Experience Requirements
5-7 years of relevant experience is required.

Comcast is an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status.