SAP Lead Consultant

3 weeks ago


Austin, Texas, United States Infosys Full time

Job Summary

We are seeking a highly skilled SAP Lead Consultant to join our team at Infosys. As a key player in our consulting team, you will be responsible for discovering and defining problem statements, evaluating solution options, and making recommendations. You will create detailed design, architecture, and process artifacts and implement the deployment plan.

Key Responsibilities

  • Develop and implement SAP Service Management and Customer Service solutions
  • Collaborate with cross-functional teams to identify business requirements and develop solutions
  • Design and implement process improvements to increase efficiency and productivity
  • Provide technical guidance and support to team members
  • Stay up-to-date with the latest SAP technologies and best practices

Requirements

  • At least 7 years of experience with SAP Service Management and Customer Service
  • Advanced knowledge of SAP Notification, Service Orders, Warranty, and Billing
  • Expert knowledge of Contracts, including Value, Quantity, and Service
  • Hands-on experience with DIP profiles and Resource-related billing
  • Repair order process knowledge
  • Customer Service Master Data expertise, including Equipment Master, Warranty Master, Functional Location, and Counters
  • Knowledge of Idocs, including setup of partner profiles, creating segments, and testing Idocs
  • Experience with interfaces between SAP and non-SAP systems
  • Excellent written and verbal communication skills
  • Ability to work independently with minimal supervision and work on multiple projects simultaneously

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.



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