Chief of Staff, Experience Engineering

3 weeks ago

Raleigh, United States Red Hat Full time
About the Role

The Red Hat Experience Engineering team is seeking a Chief of Staff to join our Raleigh, NC office. As a key member of the VP's leadership team, this role will ensure smooth operations and clear priorities across the organization. The ideal candidate will serve as an extension of the VP, understanding the strategic vision, assisting with balancing priorities, and maximizing the effectiveness of the leadership team.

Key Responsibilities
  • Manage and facilitate the cadence and content for the leadership team, ensuring objectives are achieved and action items are executed.
  • Help to strategically prioritize the VP's time by ensuring necessary pre-meetings are conducted and the VP is informed and prepared as needed.
  • Attend meetings and calls on behalf of the VP as required.
  • Evaluate opportunities and determine fit with priorities.
  • Monitor information flow, sometimes acting as a gatekeeper, ensuring the VP's involvement in a project or decision-making process at the right moment.
  • Act as an advocate for the VP's colleagues or associates, communicating wants, needs, concerns, and ideas from associates to leadership, effectively and efficiently.
  • Manage the organization's OKR (or other measurement/goal setting) program.
  • Drive team strategic alignment by ensuring the organization's priorities are clearly communicated and all leaders are aligned.
  • Prioritize leadership focus and identifying metrics for success; lead regular reviews and progress evaluations.
  • Create and maintain cross-departmental relationships to enable leadership success by assessing issues that may have cross-organization impact, providing awareness, risk mitigation, and alignment.
  • When required, oversee large, cross-functional organization-wide projects or initiatives, bringing together multiple stakeholders to help drive decisions.
  • On behalf of the team, track budget and headcount, creating systems and processes to streamline operations and orchestrating special events when needed.
Requirements
  • 8+ years of experience in the technology and customer experience industries.
  • BS or BA degree in a relevant field of study (e.g., computer science, business administration, communications).
  • Experience with managing and driving critical, complex projects through project completion.
  • Deep familiarity with highly technical and customer-facing teams and processes; understanding of the applicability of different skills and methodologies.
  • Expert ability to constructively discuss and gain consensus on critical and controversial topics with discretion and tact.
  • Proven track record of effectively interacting with executive management teams.
  • Expert oral and written communications skills that demonstrate professional demeanor and ability to partner with others; proven ability to work strategically and collaboratively across departments through business planning and operations.
  • Effective interpersonal skills; solid presentation development and delivery skills.
  • Ability to inspire, create relationships, and collaborate internally and externally at all organizational levels.
  • Experience with budget management.
  • Trustworthiness with high integrity and ability to maintain appropriate confidentiality.
  • Ability to manage a small team to support operational requirements of the organization.
About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We offer a flexible work environment, with the option to choose from in-office, fully remote, or office-flex arrangements. Our associates are encouraged to bring their best ideas, regardless of title or tenure, and we prioritize open and inclusive environments. We're a leader in open source because of our commitment to diversity, equity, and inclusion.

Benefits
  • Comprehensive medical, dental, and vision coverage.
  • Flexible Spending Account - healthcare and dependent care.
  • Health Savings Account - high deductible medical plan.
  • Retirement 401(k) with employer match.
  • Paid time off and holidays.
  • Paid parental leave plans for all new parents.
  • Leave benefits including disability, paid family medical leave, and paid military leave.
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more.

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