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Administrative Assistant

2 months ago

Revere, Massachusetts, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're not just a doctor's office - we're a team of dedicated professionals working together to transform healthcare.

The Opportunity

We're seeking an exceptional Administrative Assistant to join our team at our Copley Square office in Boston, MA. As a key member of our front desk team, you'll be the first point of contact for patients and will play a critical role in ensuring a seamless and positive experience for everyone who walks through our doors.

Key Responsibilities:
  • Provide exceptional patient care and support, using our C-I-CARE framework to ensure a fluid and positive in-office experience.
  • Manage patient intake, same-day scheduling, and follow-up appointments, ensuring that patients receive timely and effective care.
  • Assist with front-of-house duties, including check-in/check-out, insurance verification, and paperwork tasks.
  • Contribute to team development through rounding, attending team huddles, and participating in problem-solving initiatives.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
Requirements:
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
What We Offer:

We're committed to supporting the well-being of our team members and offer a range of benefits to help you thrive, including:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs - option to cash out up to 40 accrued hours per year.
  • Competitive salary: $21.50 per hour based on a full-time schedule.
Physical Demands:

This role requires mostly sedentary work duties, with occasional exertion of up to ten pounds of force and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

Equal Opportunity Employer:

One Medical is an equal opportunity employer and welcomes qualified applicants of every background, ability, and life experience to apply for this role.