Service Delivery Coordinator for Residential Contractors
3 weeks ago
We are seeking a skilled Service Delivery Coordinator to join our team at Wagner Mechanical. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions.
Job DescriptionThe successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. If you have a passion for delivering outstanding customer service and are looking for a challenging role with opportunities for growth, we encourage you to apply.
Responsibilities- Respond to customer inquiries via phone, email, and in-person.
- Schedule appointments and coordinate services with customers.
- Update customer records with accurate and complete information.
- Collaborate with internal teams to resolve customer issues.
- Provide feedback to management on customer satisfaction and service delivery.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work a variety of shifts, including weekends.
- Starting hourly rate: $17.00.
- 401(k) plan with company match.
- Dental insurance.
- Employee assistance program.
- Flexible spending account.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Vision insurance.
Please note that this job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
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