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Culinary Operations Manager

2 months ago

Portland, Oregon, United States Levy at Moda Center Full time
Position Overview

As a Food and Beverage Manager, you will oversee the culinary operations at Levy within the Moda Center. Your role is pivotal in ensuring that our in-house clubs and catering services operate seamlessly, delivering exceptional experiences to our guests.

Key Responsibilities
  • Ensure all catering services consistently exceed guest expectations.
  • Present Levy's catering offerings in a manner that enhances guest satisfaction and profitability.
  • Communicate client requirements through timely and detailed written and verbal correspondence to ensure alignment and understanding.
  • Possess location-specific knowledge of food and beverage offerings.
  • Initiate contact with clients to confirm their food and beverage selections ahead of events.
  • Demonstrate strong attention to detail in all aspects of service.
  • Hold team members accountable for delivering exceptional service.
  • Foster an environment where team members provide Heartfelt Hospitality to every guest.
  • Maintain show quality standards at all times.
  • Build and nurture strong relationships with clients, guests, subcontractors, and team members.
  • Regularly gather feedback from clients and guests to enhance operations.
  • Support and communicate company initiatives effectively.
  • Address and assist with any guest service issues that arise.
  • Execute all menus, promotions, and programs as directed by management in accordance with Levy standards.
  • Develop and implement strategic research programs and plans aligned with company goals.
  • Utilize relevant Levy systems accurately (e.g., Purchasing Systems, Point-of-sale, Timekeeping Systems).
  • Achieve daily sales and assigned cost objectives.
  • Meet budgetary goals set for the department.
  • Adhere to safety and sanitation practices consistently.
  • Enforce responsible alcohol service policies.
  • Complete required daily reporting in a timely manner.
  • Compile information for month-end closing reports.
  • Ensure team members follow Levy guidelines as outlined in training materials.
  • Promote continuous revenue development processes.
  • Encourage the sale of profitable Levy services.
  • Prepare forecasts and analyses of group sales in line with company guidelines.
  • Ensure accurate billing for client services and timely receipt of payments.
  • Utilize performance management tools to guide and support team members.
  • Promote a collaborative work environment to maximize productivity and morale.
  • Conduct regular meetings to maintain open communication between management and team members.
  • Recruit, train, and develop team members in accordance with company standards.
  • Maintain a positive attitude towards team members.
Qualifications

  • Minimum of 3 years of experience in a front-of-house food and beverage operational role, ideally in restaurants or catering.
  • High level of computer proficiency.
  • Strong passion for hospitality, food, and retail.
  • Excellent interpersonal and stakeholder management skills.
Company Culture

Levy is committed to creating an inclusive and equitable workplace, valuing diverse perspectives and backgrounds. We strive to provide an environment where every team member can thrive and be their authentic selves. We offer a comprehensive benefits package to support our team members' well-being and professional growth.