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Call Center Team Member

3 weeks ago

Quakertown, Pennsylvania, United States QNB Bank Full time

QNB Bank is seeking a highly skilled and experienced Call Center Team Member to join our team. In this role, you will be responsible for providing top-notch customer support to our clients through various delivery channels.

Job Requirements

This is a full-time position that requires a high school diploma or equivalent and previous experience working with customers and co-workers. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.

We offer a competitive salary of $42,000 per year, plus benefits and opportunities for professional growth and development.

Key Responsibilities
  1. Answer Customer Calls: Respond to customer calls in a timely and professional manner.
  2. Process Transactions: Process customer transactions, including deposits, withdrawals, and transfers.
  3. Cross-Sell and Upsell: Identify opportunities to sell additional products or services to customers and present them in a clear and concise manner.
  4. Meet Sales Targets: Meet or exceed sales targets by consistently meeting or exceeding monthly sales goals.

Our ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong commitment to delivering exceptional customer experiences.