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Healthcare Operations Coordinator

2 months ago

Cypress, Texas, United States Houston Methodist Cypress Hospital Full time

At Houston Methodist Cypress Hospital, the Healthcare Operations Coordinator (HOC) role is pivotal in delivering operational guidance and leadership across the organization. This position requires adept decision-making in unexpected circumstances, influencing patient care directly, and promoting collaboration among various departments that embody the mission and values of Houston Methodist. The HOC ensures effective communication and provides clinical direction in managing patient care, staffing, and interpreting established policies and procedures. This role fosters an environment conducive to the management and delivery of safe patient care. The HOC exemplifies critical thinking through self-direction, initiative, and strong interpersonal and communication skills.

KEY RESPONSIBILITIES
  • Assigns available personnel, evaluates triage assignments, and makes necessary adjustments during shifts. Plans and coordinates staffing requirements for upcoming shifts while assessing future needs.
  • Models interprofessional communication, which encompasses active listening and education, sharing organizational information, and all facets of administrative and clinical practice respectfully and positively with staff.
  • Exhibits fair and consistent leadership skills to enhance team dynamics and teambuilding strategies through problem-solving and coaching. Supports adherence to policies and administers disciplinary actions when necessary. Aids in staff stress management as required.
  • Enhances departmental metrics for turnover, retention, and employee engagement.
OPERATIONS MANAGEMENT
  • Facilitates and streamlines the admission, discharge, transfer, and bed control processes to optimize patient flow. Monitors and ensures timely patient movement to maintain process efficiency.
  • Oversees hospital operations during assigned shifts, effectively managing administrative issues and documenting relevant information for executive staff and managers.
  • Collaborates with public relations to handle external media interactions.
  • Addresses issues related to patient/family care, visitor concerns, and facility matters during off-hours and weekends. Promotes service standards and initiatives to enhance patient satisfaction scores through accountability and role modeling.
QUALITY AND SAFETY MANAGEMENT
  • Monitors and evaluates work methods and staff scheduling, making necessary adjustments to ensure high service quality and cost-effectiveness.
  • Maintains awareness and responsiveness to all emergency codes and disaster preparedness, coordinating actions during critical situations. Models situational awareness and utilizes teachable moments to enhance safety.
  • Participates in or leads departmental process improvement initiatives.
FINANCIAL MANAGEMENT
  • Engages in daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocations to enhance efficiencies and minimize overtime.
  • Implements departmental strategies to meet financial targets and staffing requirements, mentoring others to achieve similar outcomes through timely documentation, reducing length of stay, and optimizing efficiency.
PROFESSIONAL DEVELOPMENT
  • Acts as a mentor and actively participates in hospital quality, service, and shared governance councils, recommending improvements across departments and quality initiatives. Supports change initiatives and adapts to unexpected developments.
  • Identifies personal and staff developmental needs and takes appropriate actions. Ensures ongoing career discussions with management and regularly updates the individual development plan (IDP).
This job description is not exhaustive; the employee may also undertake other related business duties as assigned. Houston Methodist reserves the right to modify job duties and responsibilities as necessary.
EDUCATION REQUIREMENTS
  • Bachelor's degree or higher from an accredited nursing program.
  • Master's degree is preferred.
EXPERIENCE REQUIREMENTS
  • A minimum of five years of hospital experience in nursing; for internal candidates, four years of nursing experience demonstrating progressive leadership capabilities, such as charge nurse responsibilities.

LICENSES AND CERTIFICATIONS - REQUIRED
  • RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days OR
  • RN-Temp - Registered Nurse - Temporary State Licensure within 60 days AND
  • BLS - Basic Life Support (AHA) AND
  • NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days AND
  • Magnet - ANCC Recognized Certification within 1 year.
SKILLS AND COMPETENCIES
  • Demonstrates the necessary skills and competencies to safely perform assigned duties, as assessed through ongoing evaluations.
  • Proficient in speaking, reading, and writing English to fulfill essential job functions, particularly those affecting patient or employee safety.
  • Ability to communicate effectively with patients, physicians, family members, and colleagues, emphasizing customer service and positive language principles.
  • Exhibits successful conflict resolution skills in a timely manner with patients, families, physicians, and other healthcare team members.
  • Demonstrates professionalism and consistently exemplifies excellent customer service skills.
  • Ability to thrive in a fast-paced environment.
  • Shows flexibility and adaptability in the workplace.
  • Possesses problem-solving skills, including investigation, cause identification, and corrective action development.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs Yes
  • Business professional Yes
  • Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies regardless of selection below.

  • On Call* No

TRAVEL**
**Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276).

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