Crisis Support Professional

6 days ago


West Orange, New Jersey, United States Mental Health Association Full time
Job Overview

The Mental Health Association is seeking a highly skilled Crisis Support Professional for our innovative 988 Mobile Crisis Outreach Team operating in Essex County.

This dynamic team provides critical support to adults (18 and above) in non-life-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. Our 24/7 response program, MCORT, collaborates with crisis centers to address mental health, substance use, or suicidal crises in the community.

About the Role

We are looking for an experienced Crisis Support Professional to provide evidence-based crisis services, engage individuals in crisis through Motivational Interviewing, and offer non-clinical support beyond the resolution of the immediate crisis. You will work closely with the Crisis Outreach Supervisor to ensure seamless service delivery.

Responsibilities

  • Provide crisis intervention and de-escalation techniques to support individuals experiencing mental health or substance use disorders.
  • Engage individuals in crisis using Motivational Interviewing to facilitate non-clinical support.
  • Support transportation to crisis stabilization centers, certified behavioral health clinics, or hospital emergency departments as needed.
  • Follow up with community members to connect them with social services that prevent non-emergency calls and increase early intervention treatment access.
  • Directly follow up with clients and collateral contacts as required to facilitate access to appropriate services.

Requirements

  • Two years of continuous recovery experience based on personal experience with a mental illness or substance use disorder.
  • A minimum of one year of field experience working with community individuals.
  • Certification by at least one of the following credentialing entities: Addiction Professional Certification Board, Mental Health Association in New Jersey, NSSDAC, or Certified Wellness Coach.
  • A valid NJ driver's license and good driving record.
  • Ability to collaborate effectively with community providers and 988 managing entity.

Benefits

  • Fully paid medical coverage for eligible staff.
  • Generous 401(k) match.
  • Plentiful paid holidays, vacation, personal, and sick time.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.



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