Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States TalentBridge Full time
Customer Service Representative

At TalentBridge, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you'll be responsible for providing exceptional service to our customers, resolving their credit card-related issues, and ensuring a seamless experience.

Key Responsibilities:
  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 75-100 inbound calls per day, adhering to performance metrics and delivering high-quality customer service
  • Escalate complex scenarios to the 2nd tier level of support for resolution
  • Participate in in-depth training and regular support/coaching to ensure success in the role
Requirements:
  • 6+ months of customer service experience
  • Call center experience
  • Financial services/banking experience
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience
  • Comfortable working in a fast-paced, metrics-driven environment
What We Offer:
  • $18/hour
  • In-office location in Phoenix, AZ 85027
  • HYBRID schedule: 1 week in office, 1 week at home, alternating after training is complete
  • Training on-site, Monday - Friday, 8:30am - 5:00pm
  • A variety of shifts available after training


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