Technical Support Professional

5 days ago


Mechanicsburg, Pennsylvania, United States H2 Performance Consulting Full time
About the Role

As a Mid-Level Help Desk Support Specialist, you will play a crucial role in ensuring seamless customer experiences across various applications. Your primary responsibilities will include phone and email support, Tier 1, 2, and 3 customer support, workstation administration, and developing system documentation.

To excel in this position, you should possess a high school degree or equivalent, with a minimum of three years' experience in providing help desk support to non-IT users. Additionally, you should hold an IAT II certification (Security+ CE; CySA+: GICSP; GSEC; SSCP; CND; or CCNA Security) and have an active Secret security clearance at the time of application.



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